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Subject Topic: Sewn in Groundsheet Fault - Brand New
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via mobile 16/6/2021 at 9:50am
 Location: 
 Outfit: None Entered
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Quote: Originally posted by junglesim on 16/6/2021
Very sad to hear your problems. Even with your problems you should contact the shop or their head office and depending on what they say then contact Berghaus.

I would not suggest try to fix it as, if you find any other issues, you'd have invalidated your guarantee.

I would suggest that you tell them you bought the tent based on reputation and quality and as such in good faith you additionally bought the add-ons from other sellers as and such you want them to refund you for the tent and pay for the total cost of the add-ons. If wanted a lawyer involved (which is overkill of course) that is what you'd get back. You could also ask whether the eBay sellers could take them back and explain your reasons; the shop where you bought the tent is likely to ask that. If you can get the eBay refunds, and incur delivery costs then get the shop or Berghaus to pay for those instead. Stay calm and peaceful and get the person you are speaking to on your side.

Alternatively tell them they have to fix it thus keeping your guarantee in tact. Also, doing it yourself could make it incredibly hard to sell on.

In short, I would suggest deeply exploring all avenues now and exhaust them before doing anything yourself at least that way if the tape does not work after a few trips (though it should I suspect) then you'd not be lying there in the wet thinking that you should have done something differently.

Good luck.



Thanks and I completely agree. I really donít want to invalidate the warranty although it doesnít seem that there is one really!!!

I really feel I have explored all the options without actually sending myself mad! I have escalated the complaint at Millets and they say they are happy to refund. (To be fair to them thatís all they need to do!) And Iíve spoken to 15 different personnel - none of which are Ďallowedí to follow through after that contact. So you call back up and have to start from scratch!

Iíve contacted Berghaus, who say that because the item is Blacks exclusive, all aftercare is dealt with by them and wonít get involved.

Iíve contacted every tent repair place within 100 miles and some further away for quotes and help. All are inundated with repairs and cannot get the tent back to us in time for our holiday.

I think Iíve spent 20 hours in total trying to sort it so far and so if the repair doesnít work and I wake up in a puddle Iíll know Iíve done everything, even if still totally peeved.


via mobile 16/6/2021 at 11:08am
 Location: Devizes Wiltshire
 Outfit: MWB VW Crafter PVC
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You could use a tarp as an additional groundsheet to protect the tent's groundsheet after your DIY repair.

Using a tarp as an additional groundsheet for added protection is highly recommended under normal circumstances.

DK



-------------
* Apple The Campervan - A Van For Work, Rest And Play! *
- 2025 - ??? inc. FR & CH
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* Ex-tenter & solo female camper *
* Treat life events like a dog: If you can't eat it, play with it, or hump it, p1$$ on it and walk away! *


16/6/2021 at 11:26am
 Location: West Yorkshire
 Outfit: Karsten 350 CA FW RA :)
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If you use tenacious tape round the ends, it you leave them square they are more likely to peel


16/6/2021 at 2:13pm
 Location: Devizes Wiltshire
 Outfit: MWB VW Crafter PVC
View dk168's Profile View Profile   Reply to dk168 Reply   Quote dk168 Quote  
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Quote: Originally posted by purplebean on 16/6/2021
If you use tenacious tape round the ends, it you leave them square they are more likely to peel



It has never crossed my mind to do that, makes sense, and thanks!

DK


-------------
* Apple The Campervan - A Van For Work, Rest And Play! *
- 2025 - ??? inc. FR & CH
- 2024 - 8/54 inc. FR & NL
- 2023 - 48 inc. FR
- 2022 - 49
- 2021 - 34
* Ex-tenter & solo female camper *
* Treat life events like a dog: If you can't eat it, play with it, or hump it, p1$$ on it and walk away! *



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