ARRRRGHHHH, I have been trying to contact them for nearly 2 weeks, their email system sends back an automated reply about not being able to take emails at the moment, and the number given to ring during office hours goes to a fax. I have emailed Mark two days ago, no reply, and we sail in a week's time and I really want the missing pole sent to me!
Does anybody have any other ways of contacting Outwell please?
Why don't you try contacting the place where you bought your tent. They may have a spare pole - They may lend you one from another tent, they may sell you one or they may have a way to contact Outwell. (Often dealers have another number) Any one of the four options may be lucky.
------------- Ken and Wendy
Face piles of trials with smiles.
Yes I have Mark's email and sent him one earlier this week. I rang the dealer after I placed this post and they tried him too but he has an out of office message on his phone line until Monday. I will wait until late on Monday to see if he comes back to me. He was excellent before so I have every faith he will be fine once he gets the email.
The info at OASE email auto sends a reply back saying they are unable to respond to email at the mo, giving a phone number which goes to a fax.....! Oopsss!
If I need any problems sorting out my local camping firm is Yeomans. There's a guy at their head office called Steve. Give him a ring he might be able to help you
I've had trouble too. If the number you tried is 01516 452278 then I'm afraid I can't help you. But if it isn't, try it because I got through to someone. I'm in desperate need of some erection instructions for an Outwell Base Dome Plus tent - so if you know anyone........
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.
Topic: Is there anybody OUTWELL there?
