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I have a Vango Diablo 900 with a broken fibreglass pole.  Does anyone know where to get a replacement set?  I have a repair kit but the diablo poles are heavier duty than the ones supplied in the kit.  One section snapped in half so it isn't just a case of re-threding.  I would welcome any advice.

Andy 

Quote: Originally posted by atentforhire on 01/8/2006

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I have a Vango Diablo 900 with a broken fibreglass pole.  Does anyone know where to get a replacement set?  I have a repair kit but the diablo poles are heavier duty than the ones supplied in the kit.  One section snapped in half so it isn't just a case of re-threding.  I would welcome any advice.

 

Andy 

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Contact Vango direct.  They guarantee their poles.  I've heard of people just getting a new pole by simply contacting them and sending old pole.  Think website is www.vango.co.uk.

Mike J

Contact below see how helpful they can be let us know on this thread you would expect a small cost be polite..!

aftersales at vango.co.uk

http://www.vango.co.uk/

Take in the bit about lifetime gurantee looks promising !

Regards Leezo

 hi andy.

      i had a broken bedroom pole on our diablo 900, i emailed vango and they sent a complete pole free of charge excellent service.

There seems to be an influx of Poles appeared in North Wales

(especially Rhyl)

Oooooppps

Sorry (wrong Poles)

This post resurfaced thanks to Harbourmaster.

Julesy I think you must have caught vango after sales on a good day. I had nothing but trouble and a run-around when I tried to get some matching material to repair our tent (I was willing to pay). This was because I was honest and said how the tent was damaged.

I would never buy a vango again because of this service.

I would recommend tent valeting servicees in bolton. They have done an excellant job of repair.

http://www.tentrepairs.com/

I had a broken pole on my Diablo 900 towards the end of last summer.

I contacted Vango aftersales and they wouldn't offer me a replacement because the damage was caused during 'extreme weather' (Wales, late Aug !!) and is not covered by their warranty. Instead they sent me an e-mail with a link to a site of a camping outlet that apparently stocked the pole that I required....they didn't (I needed the end pole with a normal ferrule one end and a strenghthened ferrule the other for the ring pin).

Vango didn't seem interested so I went to my local camping shop who luckily dug a pole out of the 'odds and sods bin' which I had to cut down to size and epoxy resin the salvaged heavy duty ferrule on one end.

Works fine now, but I was not over -impressed with Vango aftersales, although some on here can't praise them enough. They seem somewhat hit and miss, and I missed !!