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Subject Topic: rip off repair Post Reply Post New Topic
19/3/2012 at 8:53pm
 Location: Prestwich Manchester
 Outfit: Freedom Sunseeker and kampa air Tent
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Hi All

I am totaly gobsmacked. I rang a an to fix my cassette toilet last week he told me it wouldnt be a problem but didnt know how much it would be. I knew it was the pump and told him this. Also two of my neighbours on site wanted him to look at problems in their vans. Which again he agreed to. He took all my toilet apart and then told me it was the pump. which i knew. He had the part with him and said he would fix it now. went and got part from his van. I kept asking how much eventually he told me 85 which included 40 for the repair and 45 callout charge. I basicly told him to sling his hook. By law they have to tell you up front that there is a callout charge so due to his greed and wanting the callout charge off all 3 of us he never got a penny. as we didnt get it done.  I have now ordered the part off ebay for 14 and am fitting it friday with the step by step guide from thetford website. So be aware when you call anyone out get a price upfront.

 



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boozybird1969
home is were you pitch it


19/3/2012 at 11:54pm
 Location: Milton Keynes
 Outfit: Bailey Alliance 66-2 Motorhome
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I am not sure 45 for a call out charge exorbitant, especially if he had to travel some distance. However I do agree that it should have been mentioned at time of booking and I suppose he could have shared the call out between the three customers.

David



20/3/2012 at 6:58am
 Location: lancashire
 Outfit: freedom microlite sport
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Bit of a chancer? lost a bit of business through greed if that was me I would have shared the cost of call out ,some money is better than none

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who,s turn is it to brew up


20/3/2012 at 7:10am
 Location: 
 Outfit: 
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thats not bad at all, he could of said before and genume pumps are around 30,
if you new the fault why didnt you just do it yourself from the start, he was never going to do it for free, you should see what garages charge for an hours work or even just there call out charges

Post last edited on 20/03/2012 11:25:02


20/3/2012 at 9:32am
 Location: Lancashire
 Outfit: Caravan now Sold
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price is ok for one off repair ( 85)  but expect 45 call out from each person ,well folk are not as daft as that.i know our our engineers have to travel some distance. greed lost him the money.

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the only silly question is the one you do not ask.


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20/3/2012 at 12:26pm
 Location: Norwich
 Outfit: Citroen Relay Campervan
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OP posted same thread here

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Cheers
John


20/3/2012 at 1:17pm
 Location: Hertfordshire
 Outfit: Lots of tents and a 72 VW Camper
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Thanks, I have locked the other thread as no need to have two identical threads running.

Cheers Ratty

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Carbon Monoxide Staying Safe Advice



20/3/2012 at 1:35pm
 Location: Kent
 Outfit: Lunar Clubman ES
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cheers Ratty

As per my other post self employed people have lots of costs, ie a vehicle to run, public liability insurance, training courses etc etc


20/3/2012 at 4:55pm
 Location: None Entered
 Outfit: None Entered
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its amazing ,
i have had people refuse to pay my call out charge this week , as aparantly its too much ,
they wanted me to come on a sunday to fix a faulty toilet and a oven that wont stay lit ,
they wanted to know how much exactly will it be , now they lived 45 miles from me ,
i charge 38 for call out (for a 20 mile raduis inc the first 20 mins ) and asked for a extra 30 for fuel , there words was iam not paying 68 Just to get you here ,
but they forget that everything that is needed is in the van , plus it could take 50 mins to get there , so a total of 2 hours you get me for 68 where the local dealer charges 72 +vat an hour and might not have the bit ,

What would you do ??


20/3/2012 at 5:20pm
 Location: Lancashire
 Outfit: Caravan now Sold
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as i said i think the price of 85 including the call out charge was very fair for the first repair,once you have arrived there is no need to charge call out again for the other two repairs or is this normal practice.

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the only silly question is the one you do not ask.


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20/3/2012 at 5:28pm
 Location: Cheshire
 Outfit: Compass
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I am self employed and I don't charge a call out as such. If i dont fix it, I don't charge you. If I do you get a bill for the job. I try to give a decent estimate of things but sometimes it's impossible. In this case I personally don't think a bill of 85 for a complted job with parts is over the top. However if he had charged 45 just to look at it then that's another matter entirely.

As sunshinelovers says with the overheads and the ever increasing cost of fuel it's very easy to be working for nothing if you're not careful. I often find that a lot of people expect tradesmen to work for minimum wage just because we get dirty for a living. By the time you've paid your insurances and run a vehicle that is no use other than for work it's impossible to work for what some may expect.

Personally I get all my work from reccomendation so I never get that problem thankfully. For me calculating the worth of a job is simple, the cost of the materials plus fuel plus the time spent on each job.



20/3/2012 at 5:45pm
 Location: Lancashire
 Outfit: Caravan now Sold
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As sunshinelovers says with the overheads and the ever increasing cost of fuel it's very easy to be working for nothing if you're not careful. I often find that a lot of people expect tradesmen to work for minimum wage just because we get dirty for a living. By the time you've paid your insurances and run a vehicle that is no use other than for work it's impossible to work for what some may expect

agree fully,there are a lot of hidden cost in running your own business.



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the only silly question is the one you do not ask.


20/3/2012 at 6:13pm
 Location: Cheshire
 Outfit: Pennine Pullman & Cabanon Tent
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You often find that it's those who are perfectly capable of doing a job themselves who moan loudest about the cost of getting jobs done. As me and my OH can  do most jobs ourselves I tend to work on the assumption that if it costs me less an hour than I earnan hour then it's worth saving some of my precious time and paying someone to do the job,

Apart from just now of course when I can't afford to pay anyone anything. OH will be getting his plumbers hat on to fix the leaking shower this weekend.



21/3/2012 at 7:13pm
 Location: Prestwich Manchester
 Outfit: Freedom Sunseeker and kampa air Tent
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I looked on thetford website after he let me down the first time. I am a woman on my own and didnt think i would be able to do the job myself. He rang and said he would be there the following week. At this point i asked for a quote and told him it was the pump. he really should have told me about the callout charge then and i could have made the desision to have it done or not! I know people have to earn a living and also know this was a sideline for him and not his main job just for pocket money and obviously he had big pockets lol. Anyway I have learnt from this to check here anytime i have a problem someone might have the solution. x

 



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boozybird1969
home is were you pitch it


21/3/2012 at 7:57pm
 Location: Morecambe
 Outfit: Daystar `91 + Berlingo
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It`s usually ole fellas who grumble like hell about paying for stuff!  My dad was one of `em, I`m going the same way.  And caravaners are a breed apart . . . I`m surprised tourist caravan sites actually exixt given the above.  But I`m glad they do!

Grumble on friends.  It keeps you young!



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Peripheral people don`t have as much excitement but they sure live longer



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