Great result, shows you can win against the big people if you are willing to perservere. Hopefully this will give all companies the right direction to take.
------------- 74,going on 25
Beauty is in the eye of the beerholder
just red this post with great intrest ! WELL DONE !!! only just joined forum so a bit behind times! hope sombo is feeling alot better regards 2 both of you ! steve
We bought our Bailey retreat sycamore 5 months ago from a dealer Not Baileys and have since found the roof leaks???? Don,t know where to start would the 6 year altec cover us as we didn,t buy the caravan from new, or should we get intouch with the dealer who we bought it from. We bought and extended warranty of him? HELP
You can transfer the Bailey warranty subject to it being serviced in accordance with the prescribed times and .by authorised service centres and payment of a transfer fee. If you can't meet these criteria you will get nowhere with that route. Then try the dealer.
Hi misterg
As you purchased your van from a dealer . Your contract is with him. My expirence with Bailey is very poor indeed . They do not want to know in any way shape or form. Our van was three months old when it failed. If I can help you know where iam
------------- Remember you only get one chance to make a first impression
Very Very interested to read all this - we bought a Bailey Olympus 525 2010 in 2011 from an independent dealer, successfully transferred the warranty and took it for it's 2nd service (1st having been done with previous owner) with the only registered Bailey dealer were we live. They told us we had water ingress caused by caravan not being sealed right at factory. They removed and resealed the bumpers and skirts in 1/2013. On next 2 services, damp still showing but going down. Instructed to bring it back for a summer check as checks were usually done in winter in line with service. Took it back last summer after winter service - still damp showing. Advised by engineer to go home pull back vinyl and put blow heater in to help drying out process. Alarm bells started to ring!! Had to cut and pull vinyl back - floor at back of caravan black at both corners and spongy. Done what we were told to do, but floor too damaged, so caravan had to go back to have new section put in at back. Out in van this summer - ball rolled in under front of van - looked up, floor appeared to be spongy at corner. Took front locker trays out to discover more black spongy floor at front corners. Also new floor starting to show signs of black damp again. We seem to be a football, being bounced from the independent dealer who we bought the caravan from, to the Bailey registered dealer who is the only one in our area, and Bailey. We have a caravan that we cannot sell on because of the reoccurring damp problem. We are at present being advised by Trading Standards on a course of action with regards to this. Seems like it is the dealer who needs to sort it - not Bailey, or the Registered Bailey Dealer, who has already done repairs. We are reluctant to have anymore repairs done, as the first repairs have not worked (and we did not get any type of guarantee for the repair work carried out) - we just want rid of it now. We are not prepared to play the waiting game on this anymore - 4 years of hell has been quite long enough!! Our lovely dream of retirement and a little caravan to boob around in has turned into a nightmare...lots of sleepless nights and stress:(
Hi Owl KandS
Number one. They factory sending out a caravan with no sealer on a front joint is solely down to human error. As it was on our Elddis.
Number two listen to trading standards they helped me with advice firstly and then helped me to put a case together. Very good and free.,!!
Your legal redress is with the person you paid your money to . The contract is with him . Did you buy on finance ? Or did you pay by credit card. Or even a debit card. .?
It is with a heavy heart that our findings both with Bailey of Bristol and the Bailey Dealer. and again with Elddis and thier Dealer . We were treated like a hot potato . They did not give any customer service whatsoever period .
The fact that you didn't purchase your van from a Bailey dealer in my experience doesn't make any difference .
You will not get any guarantee on work done under warranty . We were lucky with the Elddis dummy of a dealer who told me the repair neede was just a small reseal out of pure devilment I asked for a copy of the job sheet. They sent me a copy 26 hours labour . "Remove roof and reseal" A small reseal ??
With the passage of time you are on a sticky wicket . The first six months to twelve you have a strong case of not fit for purpose . After that the case against the vendor is weaker. As the caravan is now in its sixth year . Was the water ingress warranty in 2010 for ten years ?
If I can help you just get in touch. Happy to help .
ITS THE 21st CENTURY AND THE UK CARAVAN INDUSTRY CANNOT WATERPROOF A BOX
Thanks Katyoxoo - all you have said and been through very similar to what we are going through. I work in Financial Sector and just persumed all industries were regulated like us - cannot believe what Bailey are getting away with. We shall take all the advise we get on this. It's a pity all owners with probs couldn't get together on this.
The UK caravan industry seem to me to be very very cavalier in thier attitude to customers. What regulation there is does not work. Prices go up quality goes down. We personally would never ever buy a new caravan again . IF we looked at another caravan we would want a cast iron in writing guarantee that it would not leak. In other words we will have to not have a caravan any more. SADLY
IF WE CAN HELP QUITE HAPPY TO DO SO
21 st Century and UK caravan industry cannot waterproof a BOX
------------- Remember you only get one chance to make a first impression
Has no attempt been made to trace where the water is coming in? Presumably it must be coming in through failed seams? I would have thought they could have been sealed?
That's as maybe Opensauce .
But an item that costs so much of your hard earned cash that is guaranteed for five ten or whatever years should be fit for purpose which this is certainly not. And it is the punter that is inconvenienced take it back to the selling dealer and they inspect the van for its reported faults, it has to be taken away whilst authority to carry out the repairs is obtained from the manufacturer. Then it has to be returned to the selling dealer, who parks it in their compound until the retail work dries up and then the carry out the warranty work. When completed the purchaser has go back to collect the caravan . All this adds up to a lot of cash. You cannot claim this expense back easily . But your are entitled to REASONABLE Expenses we got 25p a mile . In addition you can claim for loss of amenity the loss of use of your amenity in this case your caravan .....Google it it is a House of Lords ruling we claimed £15.50 and were awarded £12 .25 p .
BUT I STILL SAY 21st CENTURY AND THEY ARE INCAPABLE OF WATERPROOFING A BOX.
------------- Remember you only get one chance to make a first impression
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Topic: Bailey Alu Tec Water Leak
