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Topic: Buccaneer problem handbrake/jockey wheel

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wychwoodzippy

13/8/2016 at 6:25pm
Location: None Entered
Outfit: Buccaneer Cruiser

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We would really appreciate thoughts/experiences/ advice as we are not happy with the response the dealer and manufacturer has provided in response to a warranty claim:

Having had a bit of a windfall in May this year we became the proud owners of a brand new Buccaneer Cruiser from Glossop Caravans However the handbrake didn't appear to be holding the van when it was parked on the slight incline ready to move onto our driveway via the mover. Having used the van three times and therefore having manoeuvred the van back on to the drive three times the lack of handbrake hold has resulted in the jockey being pushed forward which has damaged the jockey wheel. This is now extremely difficult to raise and lower and will not raise fully into the housing. This is our third twin axle van and we have not encountered this problem with any of these. We subsequently returned the van to Glossop who sent photos of the damage to Eldiss under the manufacturers warranty. They have responded stating that this is damage probably caused by over tightening of the clamp or by motor mover over tough ground etc and is not a manufacturing defect. They also advise Glossop to check the clamp and hinge pin as they may also be bent. My husband is adamant that he has done nothing out if the ordinary and the problem with the handbrake holding is not something he has encountered with the other vans. We do not overload the van (as was suggested by the Service Centre as a possible reason) there are only two of us and the awning etc travels in the car. We have explained all the above and sent a follow up email to the Service Centre manager at Glosop but they are repeating the manufactureres response. This has spoilt what should have been a wonderful purchase. We therefore welcome your experience/ advice/ thoughts.

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Karen

navver

13/8/2016 at 10:18pm
Location: West country
Outfit: Mondeo

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The hand brake cannot be relied upon if the van can run backwards down a slope. The following from my Bailey hand book seems to confirm this without actually saying it. It is to do with the auto reverse facility and the energy store.

My Bailey hand book says this.

7. When parking, the handbrake lever must always be engaged into the fully upright position (90°).
This is to compress the spring within the spring cylinder and thereby create an energy store, which will automatically engage the brakes further should the caravan move.
8. If difficulty is experienced in this operation, try easing the caravan backwards with one hand while engaging the handbrake fully with the other.
This manoeuvre should not be attempted on a rearwards facing slope. In this case wheel chocks should be used combined with the handbrake.

chrisn7

14/8/2016 at 1:15am
Location: West Yorkshire
Outfit: Bessacarr 835

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My Swift handbook warns that the van may move backwards up to 25cms, even with the handbrake fully applied, until braking takes effect.

When moving the van, intentionally or otherwise,the jockey wheel must be raised first so that the yoke to the wheel is clear of the slots that lock it in place. Otherwise the castor action will force the wheel to trail the direction of movement, and damage the slots in the jw tube as it rotates.

wychwoodzippy

22/8/2016 at 10:03am
Location: None Entered
Outfit: Buccaneer Cruiser

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Thank you for taking the time to reply information very useful 😄

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Karen

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