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Topic: Whale Heater Help!

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Mike82

via mobile 05/7/2020 at 1:46pm
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Hi, I have a 2013 Elddis and I've just bought one of the rcd testers from Amazon. https://www.amazon.co.uk/gp/aw/d/B078X6J5DX?psc=1&ref=ppx_pop_mob_b_asin_title

When I've tried it, it tripped the rcd as it should but there was a click from the heating controller (I'm guessing a fuse) and now no power. I've checked the fuse box and that's fine. I've looked behind the controller and can't see a fuse. Can anyone help?

Here is a pic of what's not working. There's no power to any of it.

https://photos.app.goo.gl/3Fj5jqHBbMtyQvYG8

Thank you.

Pickled Onion

06/7/2020 at 12:19pm
Location: Near Alton Towers
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Hi Mike and welcome to the forum.

Have you been having issues with it previously, and is that why you used the RCD tester on it?

I would expect that an MCB (breaker) would have tripped rather than a fuse as these are usually for the 12 volt DC supplies.

Dave.

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Never argue with an idiot, they will drag you down to their level and beat you on experience.
Mark Twain.

Mike82

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Thanks for your reply Dave.

No issues, I bought the tester to test when abroad for switched live etc as I've used one in the past and have a few different adaptors. This just happened to have an rcd tester on it so thought I'd check all was ok.

The main breaker tripped as it should but there was a definite 'click' from inside the wardrobe (the back of the heating controller) area.

I'd assumed the same that it was wired into the 12v DC circuit so I'm unsure what happened! I can't see a reset button/switch on the controller board and following the wiring down I can't see an inline fuse unless it's behind the fridge which will be a pain to access.

I'm going to test the wires with a multimeter to check if there's anything coming to the controller.

Sevenexile

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What heater have you got in the van?

Mike82

06/7/2020 at 5:08pm
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It's a Whale blown air underfloor system and 8L water. Been on the phone to Whale all afternoon - amazing customer service.
Tried all sorts and by plugging/unplugging the fuse on the PCB managed to get it working!

Pickled Onion

06/7/2020 at 5:15pm
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Great news, phoning Whale technical support was going to be my next suggestion as they have a great reputation for being very helpful to their customers, Mike. Just a bad connection, so glad it's sorted and so cheaply too.

Dave.

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Never argue with an idiot, they will drag you down to their level and beat you on experience.
Mark Twain.

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