No, it shouldn't be getting hot with the temperature control switched off.
I would expect the problem to be one or more of the control relays to the heater to be stuck permanently 'on'. The relay contacts should close and open at a suitable temperature but wear and tear is likely to be the cause of the contacts welding themselves together overriding any control.
Turn the heater off at the mains isolator switch as it could eventually boil the water.
Dave.
------------- Never argue with an idiot, they will drag you down to their level and beat you on experience.
Mark Twain.
It will be just like the thermostat sticking on in an immersion heater. And probably would boil if its left long enough without draw off. Needs sorting ASAP.
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