| Topic: Changing a Dometic for a Theford Toilet
Message posted by Ina via mobile 19/1/2022 at 9:05am
Outfit: Coachman 460 VIP; VW Tiguan Location: Lancashire
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We've also had our Dometic toilet replaced and had a Thetford put in. Numerous problems with the Dometic, on our first outing (12 month old caravan) the cassette simply wouldn't come out. Didn't want to pull too hard or be too rough in case we broke the thing. Dealer told us to bring it in and they'd remove it. They couldn't either, so we had to leave the van with them.
Got a phonecall a couple of days later to say they'd removed it, but had broken the whole toilet in the process, as it just wouldn't come out. So, a new toilet had to be ordered and fitted. We had by then read of other problems and asked about replacing it with a Thetford, but they wouldn't. So another Dometic was fitted. This one fared better, but we had problems with the light not going off after it was emptied, so guesswork as to whether it was really full or not. OK, you have a fair idea, but that's not the point and the light should still work correctly, not stay on when the toilet is empty. The other irritating thing with it is that you can't empty the water out of it, all you can do is keep flushing it; whoever designed such a useless toilet? And another thing is that the wheels are that flimsy, you can't wheel it, for fear of breaking them, so you end up carrying it every time, not good to say the least. I've read of wheels breaking, so we never risked using them for that purpose, which is another stupid design fault.
Our patience ran out, as we just couldn't trust it after all that. We always wondered when emptying it, whether the cassette would come out or not. So we had it changed and are very pleased we did. Yes, it cost a few hundred, but cheaper than changing what is otherwise a van we really like.
No, the Thetford doesn't line up exactly but the dealer did a fantastic job and you wouldn't know it was not the original toilet.