can anyone help me with advice , bought the diablo 600 in january used for first time last month , we had 2 problems - first the bedrooms won't rezip up - no matter how carefully you put the tent up .
and most importantly the sewn in groundsheet leaked , mud and water really badly along the centre seam in the living area, had to mop up all the time , use papers and buy a rug . it was hopeless , yes it was wet , but so was everyone else , many in the same type tent and theirs didn't leak...has anyone had this problem ? , vango have said " it is normal for this to happen , in wet weather" I do not believe them - even our old cheap tent was water proof - he then said have you tried sealent - and its not covered in our warrenty....arrrrghhh surely they should test before they sell -- any help is appreciated --at war with vango...thank you.
------------- Mia
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You should always put the tent away with the zips done up, that way they always close again when you have put it up. If you have left them open this time when packing away, close them before you peg out, that way you'll be fine. Having said all that - take your tent back and demand a full refund, or a replacement. They should not leak in this way. I have had two Vango 900's, plus loads of other smaller Vangos over the years and have never had a leak as you describe. Our SIG does not even have a seam!
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thanks for the info - tried with the zips - all up , unzipp and they won't go back - theres a thread on here about it - but its the leaking thats the problem -- i can't believe vango are saying its normal .
I've just sent them a pic of what it was like -- i didn't expect a fight , the shop are saying they will not refund or exchange as vango are saying the leak is quite normal for the tent.........................................
If you were camped in a hollow with water and mud under the groundsheet, it`s very likely you`ll get water oozing up even through the plain groundsheet. let alone the seams, once you put a lot of pressure on the area. Contrary to belief, groundsheet material is not 100% waterproof. For that you need a sheet of plastic, and that`s not very durable. However a sheet of builders plastic cut into a footprint groundsheet and laid under your tent should solve the problem.
As to the pod zips, well, if the tent is pitched with the doors shut then the zips should meet again once opened. Perhaps you need to tweak the way you`re pitching slightly...try not pulling the ring tensioning straps quite so tight if you normally do them up to the hilt, or the other way round if you normally leave them loose.
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We have a simular problem with the door zips on the pod but now we don't tighten the straps onto the ring and pin as much and it's better. and don't tie the ties on the fly to the inner too tight.
As for the leaking- Is it all over the florr or just on the seam of the ground sheet. in very wet weather we had a leak through the seam and Vango sent me some seam sealant free of charge. That was last year..
I don,t think that is right.. get stamping!!!!!.. write an official letter of complaint to Vango.
Also next time, just to give yourself & family a bit of confidence, get a footprint ground sheet for the vango, that might help..
Let us know how you get on. (I also have the diablo 600)
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I have the 900xp and not had any problems, our old coleman weathermaster has stood in 2 inches of rain over night in flash floods and didnt leak through the sig, if the 900 does its going straight back, only time will tell on this but we bought our 900 on the high recommendations of diablo users, no one mentioned any problems like leaky groundsheets, we have just returned ourselves and had a couple of days of heavy showers, the ground in the main area got really boggy, indeed as you walked you see a wave go across it underneath but no leakage. There is supposed to be a lifetime gaurantee with the vango's and if the seam is faulty they should replace it no charge, take it back to the retailer for exchange.
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hi thanks for your help everyone on this - we hadn't even thought the zips was that much of a prob till i started researching on here ..must say its the leaking that i'm worried about. Can't say we pitched in a hollow with mud and water - it was flat grass - muddy grass , but no hollow , no dip , and people moved up around where we were cos it was the driest part of the site. It wasn't horrendous , we were there for 2 weeks , with a 4 yr old. It was very sunny for at least half the time . when we moved on again no hollow - it was the same thing for the second week - but worse cos this time the mud smelt a lot.
I don't want a groundsheet that leaks , its all along the centre seam , comes through the stitching ,a lot of it , very thick - my friend had the same tent next door - if anything they were on a slopey more muddy ground , and were fine. we had to cover the floor with newspapers , and eventually use the waterproof picnic rug to stop it oozing everywhere.
What more can i say , vango didn't offer me sealent , there reply was 'had we thought of it'
trying not to swear , yes-- have you thought of customer service .....if everyone else is more than happy with their vango tents WHY does mine do this ? - if they had holidayed through this mess i doubt if vango would have such happy customers -- surely its a fault , not the norm -why do i have to fight them on this issue - when i have a brand new tent thats not right
the campsites were warren farm in breen , and brokerswood in wiltshire - well kept well drained sites .- if anyones been.
We have only once had a problem zipping a bedroom pod and it was when my son got in and unzipped as we were pitching on a slight slope. The wind then blew that night and pinged the elastic in the poles so badly we thought that it had broken but no problems when we took it down (cut the stay short coz we really really thought that the pole had gone) Since then we have always checked the shape and that the inner door is zipped as we pitch and not had a problem!
Camped on quagmire this summer no leaks in groundsheet which I have to say surprised me. I was sure that it would leak!! Though and aiming after this last experience to cut a small footprint for protection! (and make packing it cleaner!)
I think the footprint is vital, we didnt have one and it took me ages to clean the red clay that was on it, something we are sourcing now. I still maintain it should go back to the retailer and not vango direct, I am in retail and any gaurantees are dealt here and not the supplier, I am sure if you were to go to them and explain the tent has faulty seams they will replace it for you, our friends have just bought a Outwell Sunvalley8 and are now on their third tent due to faults, the seams being one of them.
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Topic: problems with vango diablo 600
