hi everyone...we pitched new orchy 600 last week only to discover a small hole in tent wall . i wasnt going to bother but with it being brand new i rung outdoorworld up in warrington and explained it to them , one of the staff lads who i have met on numerous occasions is vey helpfull and friendly told me to bring it back and he would exchange it in which i did , no questions asked , its customer services like that make buying things from there a pleasure....see you...stewey
------------- camperman
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That brilliant I had the same problem with a Kyham a couple of years ago and Outdoor Action near us accused ME of doing it with a pole needless to say I've never stepped in the place again but have often looked at outdoor world maybe it's worth a look
good on um!
------------- love me, her n kids
Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes
I had to return our Sprayway Inner as the Groudsheet had split at the seams and we too had excellent service from Outdoor World in Warrington as was the first visit to purchase the tent. Even came away with some freebies too for our trouble.
Everybody has problems or faults from time to time but it's how it's dealt with that makes the difference.
We try to use the same shop as much as possible (Allweathers) as they are always very helpful & friendly & on the rare occasion there is a fault, it is dealt with swiftly. There was one time on a busy Saturday afternoon that they gave us £10 off an aluminium table we were buying if my husband was prepared to dismantle it & put it back in the box himself.
Great customer services can make a real difference to a company!
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.
Topic: customer services
