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Its been said here before -  but these people really do seem to know how the do CS !

Picked up a couple of Easycamp chairs from my local store - last they had and were well discounted down - found one to be slighly faulty - now, I knew they were the last ones  - so not much point in returning  to the store - as I dont want a refund - I want a replacement.

Called their HQ this morning - explained the sittuation - and hey presto - replacement on its way ( didnt have to prove purchase ) and !!! they are picking up the faulty one - no bother simple as ABC !

Top marks to Yeomans Again !

Not always - see

http://www.ukcampsite.co.uk/chatter/display_topic_threads.asp?ForumID=3&TopicID=193505&PagePosition=2&showActive=8&ReturnPage=Active

They did finally send £20, not the £13 I'd complained about, but it took nearly 3 months.

I cant agree,  why write ?  just pick up the phone and get it sorted.

Im a big fan of supporting local dealers - but have a few let-downs so Nowerdays just use Yeomans first  - if they dont sell what I an looking for I then turn to the locally based dealers.

They price matched a few things for me - and they are always a pleasure to deal with - so,  thumbs up to Yeomans, 

They have a contact us system, they presumably do open snail post letters, they  just don't answer. I'm not using a phone call when they suggest other methods. And my case wasn't that strong to start with. It was the way they handled (or didn't) handle the enquiry which really annoyed me.

BTW, we had two Easycamp chairs. Both split on first trip out. Her indoors weighs 9 stone, and I'm 11. Not impressed with Easycamp, nor equally time Outdoor Megastore took to refund - 5 weeks. And I did ring them.

We can each only comment on our experiences as we find them.

Mike

I dont know why you have such long times to get refunds / exchanges - try to get names of staff ( better still the manager )  get chatty and you will soon find that problems dissappear with the right approach.

All Im saying is that yes OK if the Easycamp ( Oase Outdoors BTW ) ( read Outwell )  chairs DO break - and I wish I was 11 stone LOL - then,  I know that Yeomans will sort it - immediately !

So I can sit back and relax - and know that all else fails ............at least I can go to the Pub !

Simon

We had great service.  Contacted them online as was told that they have more leeway  than the store staff. They exchanged an 18 month old leaking tent without a receipt.  We returned the tent with the footprint and carpet as it came as a package so had to be returned as a package.

When I was in store a few weeks ago I told the staff that we were looking for a carpet if the had any in the sales coming up. She said that we could have the carpet out of the tent we returned as they still had it out the back, so she saved us another £55.