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I'm going to bump this for you Rae as there's folks here who:

a) Know about Royal tents

b) Know about "fit for purpose"

c) And know plenty about ABC Swansea

Welcome BTW. Sorry your first outing was such a disaster.

Thanks Mike, still very unsure about how to proceed with ABC - if anyone has any advice I'd be grateful.  Royal suggested on the phone that they have had problems with ABC in the past.

Our disaster hasn't put me off just makes me determined to get the RIGHT tent asap.  Any suggestions welcome - prefer the tunnel shape but have had Outwell Hartford XL in the past, family of 5 with two 6 footers, need at least 3 bedrooms! Oh and I'm a fan of windows and multiple entrances!!!!

Sorry to hear about your tent disaster. 

I'm sure I read about the problems with the poles of the Bordeaux 6 tents in the Tent Reviews section on this website.  It sounds like Royal have a problem with this tent. 

My friends were going to buy this tent until they read the bad reviews.  I'm sure you have a case for "not fit for purpose" and hope you get your money back from ABC.