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   Camping under canvas -  Tent talk. Advice, info and recommendations 		Share   Post on X / Twitter  Share on Facebook  Email
Subject Topic: Warranty
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PersonSADO1
22/9/2009 at 12:51pm
 Location: Essex
 Outfit: Sunncamp vista 1200 Outwell Arkansas 5 View SADO1's Profile View Profile   Reply to SADO1 Reply   Quote SADO1 Quote  
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Can anyone tell me what the Outwell Warranty covers please? There is no info. on this with our new tent?

 

Thanks.



-------------
SAD


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Personbedgar
22/9/2009 at 1:48pm
 Location: Thames Valley
 Outfit: Bell Tent View bedgar's Profile View Profile   Reply to bedgar Reply   Quote bedgar Quote  
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Its probably best to ask your dealer, as it should have been explained when you bought

Hope that helps



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eb


Personsuns
22/9/2009 at 3:45pm
 Location: None Entered
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Is there a specific problem?


PersonSADO1
22/9/2009 at 4:07pm
 Location: Essex
 Outfit: Sunncamp vista 1200 Outwell Arkansas 5 View SADO1's Profile View Profile   Reply to SADO1 Reply   Quote SADO1 Quote  
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Yes, we have had the clips which attach the fabric onto the pole snapped and also the side panel has come away at the seams.  Are these warranty covered?

-------------
SAD


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Personpetemillis
22/9/2009 at 6:53pm
 Location: None Entered
 Outfit: Bell tent & lavvu & Coleman Avior X2 View petemillis's Profile View Profile   Reply to petemillis Reply   Quote petemillis Quote  
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what you are describing are manufacturing defects - these have to be covered. With such defects the tent is not fit-for-purpose.


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Personsuns
22/9/2009 at 8:24pm
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Take it back to the shop and explain.If you paid by Credit card and it was over £100 you are covered by this too if you need it that is.How long have you had the tent?



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