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Topic: Vango automated email.

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kate w

02/2/2010 at 8:18pm
Location: Derbyshire
Outfit: Camplet Concorde Bailey Phoenix+ 420

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Very strange, today i've received 3 emails from Vango saying thank you for your query, we'll get back to you asap? Iv'e not emailed Vango for about 12 months so don't know what that's all about!!

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Kate

Trailer tent, caravan and too many tents!

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vti2007

02/2/2010 at 9:14pm
Location: Derbyshire
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Have you run a virus scan?

Some of them email everyone you have emailed in the past and it then sets of the autoresponders at the other end.

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I got Bargains!!

kate w

02/2/2010 at 9:24pm
Location: Derbyshire
Outfit: Camplet Concorde Bailey Phoenix+ 420

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Will do, thanks.

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Kate

Trailer tent, caravan and too many tents!

spiny

03/2/2010 at 3:41pm
Location: Liversedge West Yorkshire
Outfit: CabanonGalaxyDL Amazon600 Icarus500

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Nothing to worry about I don't think.
I got the 3 emails too & it's about 12 months since I emailed them, I'm running a mac so no viruses here

Most likely Vango's automatic response system playing up ............... I'll bet it runs on Windoze

However, I suppose a virus scan won't harm anything if you feel the need!

Spiny.

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Never argue with an idiot ........
They will drag you down to their level, and then beat you with experience!

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kate w

03/2/2010 at 4:57pm
Location: Derbyshire
Outfit: Camplet Concorde Bailey Phoenix+ 420

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I ran a virus scan and didn't find anything so fingers crossed they've just sent them to everyone by mistake. Good to hear it's not just me spiny

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Kate

Trailer tent, caravan and too many tents!

familyof4

03/2/2010 at 8:59pm
Location: northamptonshire
Outfit: Tent to Campervan

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I got these too! also emailed them about a year ago!!

familyof4

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Life is to short to do the ironing....

Speedcamp

03/2/2010 at 9:36pm
Location: Sunny south coast
Outfit: Columbia 600 Bude 4

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May be all those people who never got answers to their emails - like myself - have had their emails locked away in a Vango 'cupboard' and they're just resurfacing....!

May be they are finally catching on to the idea of customer service...

Helen

Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

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kate w

03/2/2010 at 10:46pm
Location: Derbyshire
Outfit: Camplet Concorde Bailey Phoenix+ 420

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could have hit the nail on the head there!

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Kate

Trailer tent, caravan and too many tents!

elizaD

04/2/2010 at 4:32pm
Location: Hull East Yorkshire
Outfit: Outwell Vango Relum & Cabanon!!

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We got them too - also sent a query about a year ago that was never answered, maybe their server is in a time-warp!!!!

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Eliza D

Camping's not Camping Without Custard Creams!!

AMG Group

04/2/2010 at 5:14pm
Location: None Entered
Outfit: None Entered

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This is a message from Vango:

We are aware of this issue and are presently rectifiying it. Apologies for any inconvenience caused.

As soon as we find out more from our IT department we will post another update.

In order to post a reply you will need to register, or if already registered please log in here

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