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Hi, a retailer did something that I think is a bit naughty, and I wonder if I am out of line or not, and if not, do I have any come-back?

Last year I bought a Wolf Lake 5 via internet (Mar 10) from one of the major retailers.  I pitched the tent in the garden, however I didn't hose it down and it didn't rain during my test-pitch.  We then went on holiday to France (Jun 10) and the tent leaked, however because I was outside the 28-days-since-purchase when I discovered the leak, the retailer would not agree to a refund but said if I sent the tent back they would investigate and replace as necessary.  So I sent the tent and ZIG to them.  The retailer advised me the polycotton was the problem and they replaced it.

I got the tent back, I pitched it at home (it rained and didn't leak).  I put the tent away for the winter months and didn't take it out again till yesterday and pitched it in the garden.  I notice that the tent is actually now a two-tone tent and I deduced that the retailer replaced the polycotton of the tent, but before returning the "new" tent to me they attached the "old" originaly porch area of the WL5 (which had faded quite a bit, surprisingly, in 3 weeks of French sunshine).  So the result is that the porch is now a paler shade of green than the rest of the tent. 

I think this was naughty of the retailer and wondered if I am out of line in thinking so?  If I am not out of line, is there anything I can do about it at this stage (it was about Sep 10 by the time the retailer sent me the "new" tent, so we are talking about 8 mths ago).

Its not a big problem, but I hate to feel like somebody was naughty to me like this, it bugs me!

What do you think?

Humbird

Quote: Originally posted by rochford6 on 30/5/2011

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yes maybe it was a bit naughty of them but they did replace the faulty part which is all they are obliged to do

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Hi, thanks for the replies.  Just to answer the question ... the porch of the Wolf Lake is part of the entire-tent and sold by all retailers as ONE item (it is not an optional extra).  So I suppose my view is that if they are needed to replace the tent polycotton, that it should have been for the whole tent (which included the porch) - it never entered my head that I'd be left with a two-coloured tent because they would only replace part of the polycotton tent but not the entire thing!  Anyway, I suppose that in time the "new" tent will fade so that the colours will be the same .... thanks everybody for your replies.

Humbird

Quote: Originally posted by Humbird on 31/5/2011

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Hi, thanks for the replies.  Just to answer the question ... the porch of the Wolf Lake is part of the entire-tent and sold by all retailers as ONE item (it is not an optional extra).  So I suppose my view is that if they are needed to replace the tent polycotton, that it should have been for the whole tent (which included the porch) - it never entered my head that I'd be left with a two-coloured tent because they would only replace part of the polycotton tent but not the entire thing!  Anyway, I suppose that in time the "new" tent will fade so that the colours will be the same .... thanks everybody for your replies.

Humbird

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