Home

   Log in or Register



Insurance Quotes
forums Campsite Search Comp Directory tips virtual brochure Profile
Tent and Awning Reviews Competitions Caravans and Motorhomes For Sale Shopping Diary Contact Us

Advertisement

Message Forums

Welcome Guest Register Login Search The Forum Posts Since Last Visit
 Reception - All Forums
   Camping under canvas -  Tent talk. Advice, info and recommendations
Share   Post on X / Twitter  Share on Facebook  Email  Printer Friendly Version Print
Subject Topic: Faulty Outwell Virginia 5 extension Post Reply Post New Topic
23/6/2012 at 12:19pm
 Location: West Yorkshire
 Outfit: Outwell Virginia 5
View s23mrw's Profile View Profile   Reply to s23mrw Reply   Quote s23mrw Quote  
Joined: 15/3/2009

Standard Member
Standard Member

Forum Posts:   36

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

I bought this extension at the end of last year along with the tent and carpet.

On my first outing a couple of weeks.On erecting the extension it had several smallish holes in the roof part (about twelve in total).I mended them with the strip which was in the tent that did the job.

On my return i rang yeomans who advised me to email customer services which i did to no avail it was over a week ago now.

Does anyone know Outwells email address so i can try and get this sorted

   Thank you Mark



Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!


23/6/2012 at 12:24pm
 Location: norfolk
 Outfit: Hypercamp Esvo Cabanon
View rochford6's Profile View Profile   Reply to rochford6 Reply   Quote rochford6 Quote  
Joined: 06/3/2009

Diamond Member
Diamond Member

Forum Posts:   2046
Tent Reviews:   2

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Outwell will just refer you back to the supplier, Give Yeomans another call and follow up with a second e-mail.

-------------
Brian


23/6/2012 at 12:26pm
 Location: 
 Outfit: 
View bloomooning's Profile View Profile   Reply to bloomooning Reply   Quote bloomooning Quote  
Joined: 15/6/2008

Silver Member
Silver Member

Forum Posts:   150

Site Reviews Total: 7
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

was it the poles that it was wrapped up with i had the same problem might be to late now a year later me thinks

-------------
CTID


23/6/2012 at 12:31pm
 Location: West Yorkshire
 Outfit: Outwell Virginia 5
View s23mrw's Profile View Profile   Reply to s23mrw Reply   Quote s23mrw Quote  
Joined: 15/3/2009

Standard Member
Standard Member

Forum Posts:   36

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

No don't think it was to do with the poles

 It just seemed like the material was a darker shade of green with floors in it

and holes. Outwell with no email number about is very disappointing

        Thanks for replies.

 



Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!


23/6/2012 at 12:41pm
 Location: Middlesbrough UK.
 Outfit: Outwell Vermont XL
View Obzi's Profile View Profile   Reply to Obzi Reply   Quote Obzi Quote  
Joined: 27/2/2011

Gold Member
Gold Member

Forum Posts:   259

Site Reviews Total: 5
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

There is a contact facility on the website here:

http://www.outwell.com/en/Community/Contact.aspx

The contact I have had with Outwell service have been excellent, they also helped me out with an issue I had with Yeomans last year but it is right that Yeomans should be your first point of call because you bought it off them and not the manufacturer.



-------------
Obzi


Advertisement



23/6/2012 at 4:46pm
 Location: Aston Clinton
 Outfit: Kampa Holkham + Outwell Yukon River*
View arsenaldes's Profile View Profile   Reply to arsenaldes Reply   Quote arsenaldes Quote  
Joined: 13/6/2010

Diamond Member
Diamond Member

Forum Posts:   5090
Tent Reviews:   12

Site Reviews Total: 4
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Your contract is with the retailer not Outwell so you should really keep trying them phone if necessary. If you do want to contact Outwell then do so through their facebook page but they will probably refer you back to the retailer as at one time this tent was exclusive to Yeomans and extensions are as rare as rocking horse manure

-------------
Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again




23/6/2012 at 9:33pm
 Location: West Yorkshire
 Outfit: Outwell Virginia 5
View s23mrw's Profile View Profile   Reply to s23mrw Reply   Quote s23mrw Quote  
Joined: 15/3/2009

Standard Member
Standard Member

Forum Posts:   36

Site Reviews Total: 2
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Thank you all


Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes

New! Please upload a photo of your tent to the Tent Showcase!


24/6/2012 at 2:17pm
 Location: 
 Outfit: 
View krazykamper's Profile View Profile   Reply to krazykamper Reply   Quote krazykamper Quote  
Joined: 27/8/2009

Diamond Member
Diamond Member

Forum Posts:   3113
Tent Reviews:   5

Site Reviews Total: 37
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

We had the exact same problem with our extension last year. I phoned them and explained the problem. The sent out a replacement extension within a few days. A courier was ment to collect the faulty extension but this never happened. We now have two extensions!!

Give them a ring and see what they say. I would imagine though that it will be difficult to give you a new one as they have stopped making the extension. You will know yourself, they are like hens teeth!

-------------
2015 Trips

January - Red Squirrel
February - Red Squirrel
March - Gimme Shelter
April - Elie
May - Noah's Ark
May - Riverside, Skipton
May - Blair Castle
June - Braithwaite Bridges
July - The Star
July - Witches Craig
July - Scone
August - Highburn House
September - Gimme Shelter


28/8/2012 at 5:24pm
 Location: West Sussex
 Outfit: Outwell Hartford XL
View Brindle1's Profile View Profile   Reply to Brindle1 Reply   Quote Brindle1 Quote  
Joined: 13/7/2012

Standard Member
Standard Member

Forum Posts:   7
Tent Reviews:   1

Site Reviews Total: 0
Site Reviews 2024: 0  
Site Reviews 2023: 0  
Site Reviews 2022: 0  
Site Reviews 2021: 0  
Site Reviews 2020: 0  
Site Reviews 2019: 0  
Site Reviews 2018: 0  
Site Nights 2024: 0
Site Nights 2023: 0
Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

krazykampa.......do you still have the faulty extension???????17 I assume it was for a virginia 5....?



In order to post a reply you will need to register, or if already registered please log in here

Prev       Next
Quick Links - All Forums - Tent talk. Advice, info and recommendations - Top of Page

Printer Friendly Version Printable version      Share   Post on X / Twitter  Share on Facebook  Email


Latest News, Discounts and Competitions  see all...














2668 Visitors online !

Free UKCampsite.co.uk Window Sticker  -  Recommend to Friend  -  Add a Missing Campsite

[Message Forums]  [Caravan Sites & Camping]  [Company Listings]  [Features / Advice]  [Virtual Brochure]  [Shop!]
[Reception]  [Competitions]  [Caravans & Motorhomes For Sale]  [Event Diary]  [Contact Us]  [Tent Reviews



Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2024


Advertisement



Advertisement



Advertisement