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Camping under canvas - Tent talk. Advice, info and recommendations

Topic: Vango Kairos Damaged

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snowbirdcr

14/8/2012 at 11:44am
Location: West Yorkshire
Outfit: Kyham Freelander and Kairos 400

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My Vango Kairos was damaged and that was why I couldn't erect it. One of the poles in the roof had a kink it in.

I have written to Vango and am awaiting a reply.

Nothing yet.

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Spuddy237

14/8/2012 at 1:32pm
Location: Hampshire
Outfit: Airgo horizon 6 - 2016

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I've heard their customer service is really good, fingers crossed you get a reply and the right outcome

-------------
No longer a camping virgin!
July 2012 - Newquay, Cornwall
Aug 2012 - Dawlish, Devon
July 2013 - North Devon
Aug 2014 - Sanford park
Aug 2016 - Hendra

snowbirdcr

14/8/2012 at 4:33pm
Location: West Yorkshire
Outfit: Kyham Freelander and Kairos 400

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The local shop (Yoemans) advised me to contact them direct. I shall keep you informed. Thanks.

snowbirdcr

14/8/2012 at 8:30pm
Location: West Yorkshire
Outfit: Kyham Freelander and Kairos 400

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Mmmm..... still nothing from them Day 2

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mcguire6078

14/8/2012 at 8:44pm
Location: London
Outfit: Kampa Frinton 4 Classic Nevada M

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Tent spares sell spare vango tent poles (they also repair vango tents part of the AMG group). I don't think tent poles are covered under warranty.

Tent Spares

snowbirdcr

14/8/2012 at 9:28pm
Location: West Yorkshire
Outfit: Kyham Freelander and Kairos 400

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Thanks for that, but I don"t see how I should have to pay for things damaged on arrival.

If they don't get in touch I shall have to buy some as it can't be sold with a damaged pole.

timpro

14/8/2012 at 9:48pm
Location: stoke
Outfit: Pennine Pathfinder 600tc

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Did yeomans supply it? They should be helping you if not replacing the tent!

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Tim

Harlyn August
Hopefully somewhere for a weekend in Sept

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mcguire6078

14/8/2012 at 10:04pm
Location: London
Outfit: Kampa Frinton 4 Classic Nevada M

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Sorry did not realise it was new timpro is right you need to go back to yeomans as the contract of sale is with them.

How long ago did you buy it...?

Post last edited on 14/08/2012 22:20:28

snowbirdcr

15/8/2012 at 8:01am
Location: West Yorkshire
Outfit: Kyham Freelander and Kairos 400

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I bought it last October and there was no time to test it. Yoeman's took over this shop in November!! So when I went to see the people there, they had gone.

The girl in there was very helpful but advised me to try contacting Vango as they had a pole returned damaged just like mine, but were getting nowhere.

I can go back to the shop if I get no joy and she will try for me.

After a visit to my daughter in New Zealand I have had Sciatica and this was the first chance to try it out.

I can't really manage so want to sell the tent .

Speedcamp

15/8/2012 at 9:25am
Location: Sunny south coast
Outfit: Columbia 600 Bude 4

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Have you tried ringing Vango: Tel. +44 (0) 844 811 0535 (This is the phone number that goes with their address).

Their main spares outlet: http://www.campingspares.co.uk/acatalog/contact_us.html doesn't have spare steel poles for the Kairos any more (only the fibreglass ones) but they might be able to help talk to Vango for you if you don't have any luck getting through direct.

I've had good after sales before, so good luck!

Also sounds as if its worth having a go at re-pitching the tent once you have a replacement pole...

-------------
Love our set-up and need no more tents or gear, so trying to stop looking!

snowbirdcr

15/8/2012 at 2:10pm
Location: West Yorkshire
Outfit: Kyham Freelander and Kairos 400

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I had an email this morning from Vango. You are right, they don"t have the spare steel poles for the Kairos any more, but will attempt a repair.

So off they go via the post office in the morning.

I shan"t attempt to re-pitch as my back is still giving me hell after the one attempt. it will be sold.

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snowbirdcr

15/8/2012 at 4:07pm
Location: West Yorkshire
Outfit: Kyham Freelander and Kairos 400

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Ha ha ha.... I meant the tent will be sold, not my back!

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