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Camping under canvas - Tent talk. Advice, info and recommendations

Topic: outwell vremont p side extension

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alljan111

23/8/2012 at 7:51pm
Location: LIVERPOOL
Outfit: None Entered

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hi all has anyone got a vermont p side extension we bought one it leaked just about everywere it had 3 holes in the roof the zips leaked water came in both sides it also pooled on the roof and to top it off the ground sheet was made wrong didnt think oneman could be so unluckly

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mummyg

23/8/2012 at 11:56pm
Location: None Entered
Outfit: Outwell Vermont L

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Eeek, we considered getting this ... perhaps not now! Are you able to return it?

alljan111

24/8/2012 at 12:26am
Location: LIVERPOOL
Outfit: None Entered

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we took it back to the shop who then contacted outwell,outwell say they can patch the holes and try to repair the rest of it we said NO if we want a new one they say we will have to wait until jan 2013 as this is when they will next have stock the shop say bacuse it was returned after 28 days we cant have a refund we took it back 41 days aftrer buying it but we only found the faults when we used it we took it back the same day we returned from our hols I think outwells service is very poor i wish we had kept the sunvalley 8 as we never had any bother with it

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SING WHEN YOUR HAPPY, SING WHEN YOUR SAD

arsenaldes

24/8/2012 at 9:51am
Location: Aston Clinton
Outfit: Kampa Holkham + Outwell Yukon River*

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I am no expert but I think the "sale of goods act" allows a "reasonable" amount of time to return faulty goods not a stipulated 28 days and this is for a replacement or refund.Repaired holes would not be acceptable to me as they would always be visible I would want a replacement or a refund. Again as has been said many times your contract is with the retailer not Outwell

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Experience enables you to recognize a mistake when you make it again.
Everything has been said before, but since nobody ever listens we have to keep going back and saying it all over again and again and again

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alljan111

24/8/2012 at 10:51pm
Location: LIVERPOOL
Outfit: None Entered

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its hard to make the shop give you your money back short of taking them to the small claims court which is what i am now doing money claims on line .gov.uk wish i could take outwell to court for making it in the first place

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SING WHEN YOUR HAPPY, SING WHEN YOUR SAD

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