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Camping under canvas - Tent talk. Advice, info and recommendations

Topic: Kampa & Vango warranty & customer service

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andy willis

14/5/2016 at 11:29pm
Location: derby
Outfit: Waiting to buy one

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Anybody any thoughts on the Kampa warranty and customer service compared to Vango

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chrisheathcote

15/5/2016 at 8:39am
Location: None Entered
Outfit: Vango Rhapsody 800XL

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There have been a few posts about varying customer service recently. For example the Vango Illusion Airbeam issue and also a few about Kampa and tents that leak, although a lot of these seem to be through the same supplier, so not sure I'd that is the issue. I also read an instance of Vango replacing a storm damaged tent!

For my part I have had Vango tents for many years and not had to use the backup service.

I had a recent enquiry which Vango handled very well, it is also possible to order spare beams etc from,Campingspares.co.uk (Vango) whereas Kampa say to contact your dealer. I like knowing how much something is before I enquire (about £40 for a Rhapsody beam).

Also Vango give a 3 year warranty whereas Kampa only the 1.

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