Hi, bought a vario 5 family tent and there are no flexible poles to erect. Can someone please tell me how long the piles should be so we can buy replacement poles. We are camping now!! The diameter of the poles are 12.7mm. Any help gratefully received. Clare
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Don't know if this will be any help, but from Sunncamp's FAQs webpage:
"I have an old tent can I still get parts for it?
"We have spares for most current models and will have spares for most recent discontinued models. You could always try your nearest stockist who may also be able to help.
"Alternatively you can contact our After sales department on 01245 329933. As we are in a very busy period at the moment we are currently quoting up to 10 days for delivery on all spare parts."
You could try checking the tent reviews on here and then see if you can contact any of the Vario 5 owners and ask if they would mind measuring the poles for you.
Failing that you could try threading a measuring tape through the pole sleeves this may not be quite as accurate but you could buy pole sections and bungee cord over length and trim to fit as you erect the tent.
I have used the last method to replace a missing pole on a second hand tent before, it's a bit of a faff but it would solve your problem.
It's going to cost £150-£200 for the amount of poles you need if you need a full set. You might want to cut your losses and buy a new tent of maybe a full second tent if you can buy one on ebay.
------------- Gary Cross - The masked camping guru.
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Topic: Urgent help needed
