They had one on display at Go Outdoors when I bought it so could see there were only two - I got the store to check, emailed Go Outdoors and Vango. All seemed confused as on the plans it shows 3 rooms, but they all confirmed there are 2!! Personally I wanted 2 bigger rooms rather than 3 tiny ones, which was why I bought it, but imagine it's frustrating if you didn't know - when did you buy it, can you take it back? The non-Go Outdoors version the "Marna" which is still being sold does now seem to have 3 bedrooms in some pictures however: http://www.charliesdirect.co.uk/vango-marna-600xl-6-man-camping-tent-herbal?gclid=CjwKEAjwm8-6BRDgnb-Dk96UmRASJADbMycYqU-NJ9bMMd3IuXaxwBinXuIonhFvTvjYdkw6G-AEFRoCV4Dw_wcB
My Avalos had a hole in the groundsheet - bought in Jan but only discovered when weather good enough to put it up in March - and by then they'd stopped selling it for a replacement! So they sent it to Vango for repair, has been there 6 weeks and not got it back, so am a bit concerned they've lost it... Been chasing up Go Outdoors last few days and waiting to hear back!
Unfortunately we didn't see it set_up as bought online or wudnt have purchased. With our family (daughter 17 and son 10) we purchased... well thought we had... A 3bedroom tent to meet our needs. Pitched on first outing to discover it had been incorrectly packaged and advertised. .....and neither Vango or Go Outdoors seem to accept responsibility
------------- May - HighBank Farm - Blackpool
June - Jasmine Park
Aug - Skegness Water Leisure Park
Vango clearly should take responsibility as they mis-advertised it. I would pester them - there's no reason why they shouldn't be able to send you a 3-way dividing Marna inner as a replacement (avoiding a whole tent replacement) so perhaps ask for that?
I have included my email from Vango below as evidence that their literature was incorrect, if that helps!
Vango info at vango.co.uk via freshdesk.com
4 Jan to me
Hello Alastair,
Thanks for contacting Vango Customer Services.
This is strange as all the literature for this tent shows a three way divider, however every image shows the bedroom to be split in two. I believe this was a last minute change with this tent and that the bedroom is split in two.
Regards,
David
Vango Customer Services
NB. For replacement Airbeam tubes, tent poles, pegs & tent repairs- www.campingspares.co.uk
On Wed, 23 Dec, 2015 at 5:14 PM , alastairjduncan at gmail.com <alastairjduncan at gmail.com> wrote:
Vango
MESSAGE FROM A VANGO CUSTOMER
Customer message: Hi there, the diagram of this new tent shows the sleeping area can be divided into 3 sleeping sections, but the one we saw in Go Outdoors just divides down the middle into two bigger sleeping areas (which we prefer) - assuming they had the correct inner up in it (?!) Please can you confirm, does the inner divide into 2 or 3?
Many thanks,
Alastair
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After a bit of debate...go outdoors agreed to full refund (wanted to give credit but the only other 3 bed they have is hi-gear (non-blackout) and a very heavy Nadina (& more expensive)
So we are back to start looking for 3 bed tent for family of 4.
Thing is prices have gone up compared to when we purchased Avalon in January ...😁
Glad you got it sorted with Go Outdoors. I note the diagrams on the Vango website have finally been correctly updated! I actually got mine back a couple of days ago, and is fixed - it seemed to suddenly arrive back after I pestered them about it being gone for over 6 weeks for repair (?!)
BTW If you liked the size of the Avalos, Marna 600XL seems to be pretty much the same tent, but does actually seem to have 3 bedrooms (see photos on website) - cheapest at http://www.charliesdirect.co.uk/vango-marna-600xl-6-man-camping-tent-herbal £400, not quite as good as Go Outdoors deal but not bad - according to the dagram it is 20cm longer!
Yes looked at that, but decided to spend the extra £100 on mattress and kitchen stand. thanks for help! we can start to look forward to summer of camping...!
Just thought Id update... after 2months of emails to both Vango & GoOutdoors I was contacted by the Vango Account manager for Go Outdoors. After a few conversations and images emailed i am now the owner of the Vango Marna 600XL, with 3 seperate bedroom pods and the Avalos accessories previously purchased should fit :-)
------------- May - HighBank Farm - Blackpool
June - Jasmine Park
Aug - Skegness Water Leisure Park
We have done the same . Full credit/money back from go outdoors and ordered Marna through camp mania - very good service!
Look forward to putting it up when the rain stops for a moment!
Don't forget to leave a review of all tents you've used, for a chance to win fantastic prizes
doesnt sound positive alduncan. Pitched it this weekend n seems ok, not the tidiest sticking where the bedroom anchor point is but ive ended up with a Marna as replacement for avalos
------------- May - HighBank Farm - Blackpool
June - Jasmine Park
Aug - Skegness Water Leisure Park
Our Avalos had hole in groundsheet when we first put up - Go Outdoors sent to Vango to be repaired (they would have replaced it but had stopped selling them!) - took over 6 weeks for it to come back - it mysteriously suddenly arrived back after I started hounding them with phone calls and emailing head office! Wasn't impressed with Go Outdoors or Vango! Not tried out camping yet- I hope groundsheet is hardwearing enough, as it seems more flimsy than one in previous Coleman tent we had.
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Topic: Vango Avalos 600
