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Subject Topic: Air poles for urban escape 6 man tent Post Reply Post New Topic
15/9/2017 at 12:37pm
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View Rosina5's Profile View Profile   Reply to Rosina5 Reply   Quote Rosina5 Quote  
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Hi
Please can anybody help I require new airpoles for my tent it's the urban escape 6 man tent not the tunnel one
Somebody believe it or not stole my air poles!
Anyway I have got no where with Halfords, how ever I do have the measurements, could anyone tell me where I can find/ make replacements
Thankyou


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17/9/2017 at 1:59pm
 Location: Nottingham
 Outfit: gelert lakesbury 5 Gelert Bliss 6
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Hi, I can only suggest contacting the manufacturers customer services direct and explaining the situation rather than just Halfords.
How did somebody manage to steal your poles?

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To camp and camp again!






17/9/2017 at 3:41pm
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View Rosina5's Profile View Profile   Reply to Rosina5 Reply   Quote Rosina5 Quote  
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Hi I would if I knew who the made them I've been told berghaus air 6 poles are the same but unsure!!
We put the tent out ready to put up went back and the poles were missing we are unsure if they were missing from the beginning but can't prove this and Halfords arnt interested!! The air pump was missing too we are wondering if this tent was returned and the items removed before us
Thanks for your answer
Jules


18/9/2017 at 7:35am
 Location: Hertfordshire
 Outfit: Anything I like !!!
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Air beams are always fitted in the tent before you get it, they are not something you have to fit from new

The manufacturer will be in China and you have no chance of speaking with them.
I have to say this is another reason it's best sticking to a camping store to buy camping kit, especially your tent. Buy oil from a car accessory shop.
In this case the only way you will get sorted is by buying a used tent (same model) from ebay and using the beams from that and keeping the rest of the tent for spares.

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Gary Cross - The masked camping guru.


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18/9/2017 at 10:09am
 Location: Sheffield
 Outfit: Sterling Eccles Sport 636
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I can't see anyone would steal the poles. The tent isn't that common and it would take some time to remove all of them.

I would suggest someone else has probably had an issue with theirs and as Halfords can't get replacement tubes they've bought another online, removed the poles and then sent it back for a refund.

Have a look on eBay as there is a company based in the midlands who sell off Halfords returns including tents.


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18/9/2017 at 11:05am
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View Rosina5's Profile View Profile   Reply to Rosina5 Reply   Quote Rosina5 Quote  
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Thanks I'll try that then, I think your right the poles were missing from the start


20/9/2017 at 2:57pm
 Location: Kent coast
 Outfit: Gelert Navajo 4
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if it's a new unused tent from Halfords I'd take it back and demand a refund-unlikely someone stole the poles they may well have been missing ! I assume you still have the receipt - item is obviously not fit for purpose if bits are missing


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02/6/2020 at 10:23pm
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interested to know if you managed to solve your issue, i have had one burst last year in the heat and finding it hard to replace.


via mobile 06/6/2020 at 10:46am
 Location: Hertfordshire
 Outfit: Anything I like !!!
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Urban Escape are Halford own brand. Always best to buy air tents from a good camping store and a brand that is sold across many independent and national stores, this way you have a better chance of getting spares if needed.

-------------
Gary Cross - The masked camping guru.



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