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   Camping under canvas -  Tent talk. Advice, info and recommendations 		Share   Post on X / Twitter  Share on Facebook  Email
Subject Topic: Berghaus AIR 4 XL
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Personkeithc63
16/6/2021 at 2:52pm
 Location: South Staffs
 Outfit: Berghaus AIR 4 XL View keithc63's Profile View Profile   Reply to keithc63 Reply   Quote keithc63 Quote  
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Hiya All
first post , never had problems before ....

i have a 2 year old Berghaus Air4 xl tent
only used 3 nights to date due to covid restrictions

i put the tent up in the Garden to see if all ok , and found i have a pucture on the canopy air Tube. so contacted berghaus cust support
they do not do after service on there tents and advised to go to
Blacks customer support, who manage after service on there tents .
so i contacted Blacks customer support, who stated ,
"I am sorry to advise that we do not hold a stock of spare parts and we do not sell spare parts seperately."
and advised me to go back to Berghaus..

i am not after a warrant or freebie , am happy to pay for a replacemnt
but would be happier to purchase a genuine if possible

fully aware i could get a Air tube from anywhere once i have the exact size
but am just cheesed off that they do not support a product less than 2 years old , or , who should offer the service to there customers

has any one had a similar problem previously , and how was it resolved   


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Persontaafe75
16/6/2021 at 3:27pm
 Location: Manchester
 Outfit: Vango Rivendale 800XL View taafe75's Profile View Profile   Reply to taafe75 Reply   Quote taafe75 Quote  
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https://www.blacks.co.uk/collections/berghaus-air-collection/replacement-air-4-tubes/

Their after sales customer support is infamously bad but almost all are


Personkeithc63
16/6/2021 at 3:37pm
 Location: South Staffs
 Outfit: Berghaus AIR 4 XL View keithc63's Profile View Profile   Reply to keithc63 Reply   Quote keithc63 Quote  
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Hiya
thanks for your quick response
On the Berg Air4 XL here are 5 x structural Airpoles ( all the same size).   and 1 small air pole on a side canopy, this is the one i am unable to locate on any website.
i have thought of making one out of a bit of pipe insulation foam
and stiffen it up with a roll of duck tape ..

but back to my post i would expect a bit of support on a not cheap less than 2 year old tent ..



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