our son is at present on The Haven Holidays site near Filey, his pitch was flooded on Friday night after a heavy downpour with "sewage" due to the drains being blocked with sand, ( I suspect it won't be raw sewage but grey water mainly ) . They have had all their money refunded, been moved into caravans ( they keep moving into vacant ones day by day ) for the rest of their stay & had the cost of food in the camping freezer that they had to move & unplug from the power refunded in vouchers for Sainsburys. The security staff were fantastic ( thank you guys ! ) having moved their belongings out before our son & family had returned to their pitch from Whitby. The tent has also been cleaned & dried.
------------- The LangsettWanderer
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Quote: Originally posted by Dave Thorpe on 22/8/2010
our son is at present on The Haven Holidays site near Filey, his pitch was flooded on Friday night after a heavy downpour with "sewage" due to the drains being blocked with sand, ( I suspect it won't be raw sewage but grey water mainly ) . They have had all their money refunded, been moved into caravans ( they keep moving into vacant ones day by day ) for the rest of their stay & had the cost of food in the camping freezer that they had to move & unplug from the power refunded in vouchers for Sainsburys. The security staff were fantastic ( thank you guys ! ) having moved their belongings out before our son & family had returned to their pitch from Whitby. The tent has also been cleaned & dried.
not much for haven, but great customer service.
------------- TTFN
Vonnie
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Topic: Flooding and Refunds
