I am on the verge of complaining about poor customer service from a CC site visited this weekend. We are members of the CC and I was wondering if anyone has had a satisfactory outcome when they complained, as my feeling is that they will support their wardens come what may.
TIA for replies
Don't forget to leave a review of the campsites you have visited this year or last!
I guess it depends on the nature of the complaint.
If its going to be your word against theirs, with no other people to check the facts with & no history of similar complaints, I think you will get a polite letter at most!
Thinking of not bothering? If you dont say anything then there will never be a history of complaints, so it is worthwhile making the effort.
We've never had a satisfactory response from any letter to CC - one of the reasons we resigned. We even sent a letter with the resignation explaining why we did not intend to renew our membership - didn't even acknowledge our concerns.
I don't think it's a question of supporting wardens regardless of issues - that was not our problems - but they have a high membership - full sites - don't care if some are unhappy. I would think that the only way to change this is to get elected to council - if you've time and inclination that is - I had enough of that when I was working - so we simply opted out.
Prefer to travel and camp in mainland Europe now anyway!
[a similar response in many ways to that elicited by the thread on here "Topic: Worst night in 28 years" ]
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But it´s all right now, I learned my lesson well.
You see, ya can´t please everyone, so ya got to please yourself
Ricky Nelson
Sent a letter last year to CC voicing my concern that their pricing policy was going to start putting families off...(prompted by paying £25 per night for a site with no ents, whilst similar sites in the same area where charging under £18).
Got a standard reply which basically added upto...if you dont like it there are plenty of others who will pay....
Unfortunatly, they are right.
Wont let it stop me complaining though!!!
------------- Happiest in the small house.
Don't forget to leave a review of the campsites you have visited this year or last!
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.
Topic: CC Complaint , satisfactory reply anyone?
