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I am on the verge of complaining about poor customer service from a CC site visited this weekend. We are members of the CC and I was wondering if anyone has had a satisfactory outcome when they complained, as my feeling is that they will support their wardens come what may.

TIA for replies

I guess it depends on the nature of the complaint.

If its going to be your word against theirs, with no other people to check the facts with & no history of similar complaints, I think you will get a polite letter at most!

Thinking of not bothering? If you dont say anything then there will never be a history of complaints, so it is worthwhile making the effort.

Good luck.

Pete.

Sent a letter last year to CC voicing my concern that their pricing policy was going to start putting families off...(prompted by paying £25 per night for a site with no ents, whilst similar sites in the same area where charging under £18).

Got a standard reply which basically added upto...if you dont like it there are plenty of others who will pay....

Unfortunatly, they are right.

Wont let it stop me complaining though!!!