Is it just me? I’ve had to cancel a booking for the weekend due to illness. I’ve tried several times over the last week or so but was put in queues which I never progressed in. Finally, last night after about 45mins, I was able to cancel it. Woke up this morning to 10 emails confirming ( I assume) cancellation. I have to plough through the emails just in case they’ve cancelled some of my bookings for next yr.
I really don’t need this right now!
------------- 2026
Various weekends, weather and time permitting
April - Yorkshire and Yorkshire
June - Wiltshire and Oxfordshire
Autumn - North and Scotland
Don't forget to leave a review of the campsites you have visited this year or last!
A smallish number of people wanted change in the way the club worked re pitch type, deposits etc.
They have been working on the changes for months and now released an updated site that is as much use as a chocolate fire guard!
There's loads of complaints about it on Club Together with a few Club diehards trying to defend the indefensible!
I went to book online yesterday & got the message that I’d have to wait at least half an hour as I was in a queue. Never had that message before. I booked the nearby independent site instead.
I’m also somewhat fed up with almost daily emails about changing to their MH insurance.
But I’ll stay in for the CLs & one particular site that we like.
New system went live on Monday I believe.
Teething troubles, plus a lot of people just trying out just to see what it's like and how it operates.
Give it a couple of weeks and it will settle down.
For the time being I think, we'll just have to be patient and put up with the queue.
------------- I came into this world with nothing and I've still got most of it left.
It's working now, the queue moved very fast when I tried to check my existing bookings.
DK
------------- Apple The Campervan - A Van For Work, Rest & Play!
- 2027: ? NL+DE+FR
- 2026: FR+DE
- 2025: 17/77
'24: 10/49; '23: 9/47;'22: 8/46; '21: 9/34
* Ex-tenter
* Treat life events like a dog: if you can't eat it, play with it or hump it, p1$$ on it and walk away!
Short queue before I got to progress through to the web site proper. Hope that's only a passing phase!
All very unfamiliar layout, sure I'll get used to it.
Somehow felt more officious/commercial (big thank you to all those that abused the old system and forced the changes!!!! ) and less clubby/friendly than old site which seemed more laid back!
Sure it will serve it's purpose and hopefully suppress the booking abusers.
Haven't had the courage to try and book a site, but the worrying thing is that some people have had 2 lots of deposits taken for 1 booking. Amounting to more than just a few £, so potentially could lead to being overdrawn before being able to sort it out. I think that's seriously worrying.
Apart from that, you're in a queue even if you just want to check bookings already made. No way of doing that, it just takes you to the booking page, in a continuous loop. Want to look at CLs? You also are put in a queue for that. Why, that's nothing to do with the CAMC, bookings are made directly with the CL.
Totally frustrating, the system had obviously not been tested properly before being rolled out.
Quote: Originally posted by Ina on 14/9/2022
Haven't had the courage to try and book a site, but the worrying thing is that some people have had 2 lots of deposits taken for 1 booking. Amounting to more than just a few £, so potentially could lead to being overdrawn before being able to sort it out. I think that's seriously worrying.
Apart from that, you're in a queue even if you just want to check bookings already made. No way of doing that, it just takes you to the booking page, in a continuous loop. Want to look at CLs? You also are put in a queue for that. Why, that's nothing to do with the CAMC, bookings are made directly with the CL.
Totally frustrating, the system had obviously not been tested properly before being rolled out.
Been on the site couple of times now, only looking at availabilty on a full site, and possibility of breaking a long journey at a CL, so looking for details only, BUT I still had to wait for the firm booking timer to clear down before access to general site, I was certainly not trying to make a booking at that point!
If that's the normal process, then they have COCKED UP big time! Not impressed, I feel a complaint coming on, certainly not the service I pay my membership for!
Quote: Originally posted by bofs on 14/9/2022
All the more reason to use the CL Booking website where possible.
https://clbooking.co.uk/
Just be aware that by no means all CLs are on the website - I’ve just looked at my own area and it’s completely blank, but I know there are a number of CLs so the booking site doesn’t fill me with much confidence.
I’ll still search with the CAMC app, then see if the CL was using the booking website or not.
Quote: Originally posted by JoannaLesley on 15/9/2022
Apologies re the new system on FB late yesterday!
Doesn't seem to have done much to pacify a LOT of very angry members, if anything, annoyed them further!
Many comments from tech/systems savvy members saying it's inexcusable to have imposed such a deeply flawed system onto the membership! Got to agree, there is always a little fine fettling to be done from first real world use, but this system is a complete disaster! Payment errors, booking errors, confidential data breaches alleged, excessive personal data gathering on booking (even though already held as part of membership), even having to make a post confirmed booking telephone call to notify you're taking a dog! All sounds about as wrong as it's possible to get!
I'm not going anywhere near my long ago made existing booking (to check it's still on the system) for fear the new system will break it in some way! Seems to be impossible to contact CAMC at the moment if I did need to put any errors right! Hopefully it will calm down in a week or so and I'll risk a check before travelling
A day of all things motorhome and campervan. The show is held both in the main indoor arena and across the grounds. Catering, hot drinks and food options are available. Easy access to the site and free parking included. Win one of five pairs of day tickets
Topic: CMC
via mobile 14/9/2022 at 7:03am
seems to be having problems. Hope they fix it quickly.
) and less clubby/friendly than old site which seemed more laid back! 
