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Subject Topic: Site booking amendment charge Post Reply Post New Topic
28/2/2024 at 6:10pm
 Location: Nottingham
 Outfit:  Swift Freestyle S2
View robin52's Profile View Profile   Reply to robin52 Reply   Quote robin52 Quote  
Joined: 10/9/2005

Diamond Member
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Forum Posts:   1632

Site Reviews Total: 4
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Site Nights 2024: 0
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Site Nights 2020: 0
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A friend of mine has had to change a booking for 13 days ahead due to a hospital appointment.
He has had to change from 6 nights to four nights. He has been charged £6.52 for the amendment.. it is a CAMC club site.
I have never heard of this charge has anyone else?


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Regards Robin


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via mobile 28/2/2024 at 7:14pm
 Location: 
 Outfit: 
View Dave and Cyn's Profile View Profile   Reply to Dave and Cyn Reply   Quote Dave and Cyn Quote  
Joined: 23/7/2018

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Forum Posts:   184

Site Reviews Total: 0
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Site Reviews 2021: 0  
Site Reviews 2020: 0  
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From my understanding, NOT experience, CAMC have introduced new charges along with the deposit system.
So called "Admin" charges for changing bookings at shortish notice being 1 of them.


28/2/2024 at 7:43pm
 Location: 
 Outfit: 
View marg6's Profile View Profile   Reply to marg6 Reply   Quote marg6 Quote  
Joined: 11/8/2016

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Forum Posts:   2848

Site Reviews Total: 3
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Site Reviews 2019: 3  
Site Reviews 2018: 0  
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which site?


28/2/2024 at 8:24pm
 Location: Milton Keynes
 Outfit: Bailey Alliance 66-2 Motorhome
View David Klyne's Profile View Profile   Reply to David Klyne Reply   Quote David Klyne Quote  
Joined: 13/2/2004

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Forum Posts:   9544

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Site Reviews 2020: 1  
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Site Reviews 2018: 15 
Site Nights 2024: 3
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Site Nights 2021: 33
Site Nights 2020: 4
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Its because its within the 21 days of arrival. I think what has happened is that he has lost a small proportion of his deposit on the cancelled days. Had it been a commercial site where by now he would have paid in full with not a hope in hell of getting any money back in my experience so the CMC is far better than most.

David


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via mobile 28/2/2024 at 10:20pm
 Location: Ayrshire
 Outfit: Auto-Sleeper MHs
View Fiona W's Profile View Profile   Reply to Fiona W Reply   Quote Fiona W Quote  
Joined: 10/4/2007

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Iíve been to a number of small independent sites that have allowed our cancelled booked nights to be taken later that year. No refund, but the nights were not lost. I think small independents have a flexibility & autonomy that big commercial sites might not have.
Otherwise, the CAMC deposit aspect sounds likely. Frustrating though.

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2024 = 2 sites / 4 nights. 2023 = 9/23. 2022 = 13/35. 2021 = 11/29. 2020 = 4/20. 2019 = 13/35. 2018 = 20/33. 2017 = 10/22. 2016 = 19/33. 2015 = 15 sites / 27 nights. Didn't count 1976 to 2014.


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29/2/2024 at 7:26am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
Joined: 30/6/2004

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Forum Posts:   3943

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Site Nights 2024: 0
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Site Nights 2022: 0
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

We have had similar and had to cancel or amend booking within the 21 days and no charge so this must be a new money grabbing exercise? On all the commercial sites we have use din the past several years were never charged an amendment fee and were able to move the deposit to a later date.


29/2/2024 at 11:43am
 Location: Milton Keynes
 Outfit: Bailey Alliance 66-2 Motorhome
View David Klyne's Profile View Profile   Reply to David Klyne Reply   Quote David Klyne Quote  
Joined: 13/2/2004

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Site Reviews 2021: 7  
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Site Reviews 2018: 15 
Site Nights 2024: 3
Site Nights 2023: 22
Site Nights 2022: 62
Site Nights 2021: 33
Site Nights 2020: 4
Site Nights 2019: 56
Site Nights 2018: 15

When anyone books a CMC they should be aware of the T&C's, which by and large are still far more generous than the equivalent commercial sites. Before arrival on site you will, at a maximum, only lose the deposit which is now only 10% of the total site fee if you cancel or make changes within 21 days of arrival on site. This is more generous than the C&CC and far more generous than most major commercial sites. Can't speak for small sites as I have little knowledge and they are really not in the same ball park as the CMC. In the last two seasons I have lost about £400 having booked well known commercial sites and had to cancel through ill health within days of my arrival on site. OK I have to accept that as I agreed the the T&C's but it still leaves a nasty taste in the mouth. If the same thing happens on a CMC site I stand to loose £20/30, no brainer really. Just as an aside, neither of the two site where I lost money have attempted to contact me asking if I would like to stay with them where sites I have successfully stayed at often contact me with up to date information.

David


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29/2/2024 at 11:56am
 Location: Worcestershire
 Outfit: Buccaneer Cruiser
View iank01's Profile View Profile   Reply to iank01 Reply   Quote iank01 Quote  
Joined: 30/6/2004

Diamond Member
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Forum Posts:   3943

Site Reviews Total: 4
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Site Reviews 2022: 0  
Site Reviews 2021: 1  
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Site Reviews 2018: 0  
Site Nights 2024: 0
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Site Nights 2022: 0
Site Nights 2021: 10
Site Nights 2020: 0
Site Nights 2019: 0
Site Nights 2018: 0

Quote: Originally posted by David Klyne on 29/2/2024
When anyone books a CMC they should be aware of the T&C's, which by and large are still far more generous than the equivalent commercial sites. Before arrival on site you will, at a maximum, only lose the deposit which is now only 10% of the total site fee if you cancel or make changes within 21 days of arrival on site. This is more generous than the C&CC and far more generous than most major commercial sites. Can't speak for small sites as I have little knowledge and they are really not in the same ball park as the CMC. In the last two seasons I have lost about £400 having booked well known commercial sites and had to cancel through ill health within days of my arrival on site. OK I have to accept that as I agreed the the T&C's but it still leaves a nasty taste in the mouth. If the same thing happens on a CMC site I stand to loose £20/30, no brainer really. Just as an aside, neither of the two site where I lost money have attempted to contact me asking if I would like to stay with them where sites I have successfully stayed at often contact me with up to date information.

David



Maybe you should have booked with reputable commercial sites? LOL!


29/2/2024 at 1:01pm
 Location: London
 Outfit: Lunar Cosmos 524
View Monty15's Profile View Profile   Reply to Monty15 Reply   Quote Monty15 Quote  
Joined: 17/9/2015

Diamond Member
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Forum Posts:   1978

Site Reviews Total: 1
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Site Reviews 2019: 1  
Site Reviews 2018: 0  
Site Nights 2024: 0
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Site Nights 2022: 0
Site Nights 2021: 0
Site Nights 2020: 0
Site Nights 2019: 6
Site Nights 2018: 0

It's all pretty clearly laid out in the Club T and Cs of booking, that entire cancellation or shortening of booking will incur charges if done within 21 days of arrival date.

Shortening of stay fee is done pro-rata on days cancelled on original deposit due for stay.

I'm not a huge fan of restrictive booking terms, but the Club's terms don't seem unreasonable to me, certainly a reasonable attempt to put a stop to the mass abuse of bookings that went before, whereby bookings were made with no intention of showing up, thereby blocking others from booking, then the original bookers were 'no show's and went penalty free! That practice caught me a few times where I couldn't book in advance, as showing fully booked, but come the day there were loads of vacancies!

It's not a particularly new condition, in similar form it must have been in place for a couple of years now.



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