
Insurance Discount Campsite Offers All offers UK Sites French Sites European Sites Map Search Text Search Near your Location Popular Searches Leave a Review My Saved Sites Add a New Site All Sections Caravanning Camping Tent Talk Motorhomes Trailer Tents Backpacking Equipment Statics UK Campsites Camping Abroad General Chat News More Sections Latest Posts All Adverts Tents for Sale Caravans for Sale Motorhomes for Sale Equipment for Sale Post an Advert Campsite Jobs All Categories Caravanning Advice Caravan Equipment Tents and Camping Motorhomes Towing and Towcars Equipment Furniture and Cooking Electrical / Gas Shows and Events General More Categories Join for Free Log In

Message Forums

Welcome Guest

Reception - All Forums

Camping and Caravanning Equipment

The Equipment Forum is proudly sponsored by Wolfbox

Wolfbox specialise in premium mirror dash cams, portable jump starters, and vehicle safety accessories, and known for products like the Wolfbox G900 Pro with it's 12-inch touchscreen rear-view mirror dash cam. Wolfbox products are designed to enhance driving safety, with a focus on producing cutting-edge technology for modern drivers. Find out more here

Topic: Peak Outdoors Shoddy Customer Service

Page: 1 2 3 4 5
Post Reply

Scoobz

10/11/2014 at 11:18pm
Location: None Entered
Outfit: None Entered

View Profile

Quote

Joined: 26/2/2012

Silver Member

Forum Posts: 154

Site Reviews Total:	0

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

Hi camper mad. I seen your complaint on freeindex as well, I also posted on there. I got a awning from them that leaked terrible,long story short I had to send it back at my expense,they had my money and the awning for weeks and after a great length of time they sent me a e mail saying nothing wrong pay for the return. Contacted Amazon who were totally hopeless ,if fact told me that they encouraged them not to give refunds. I was livid,went to my local CAB who were brilliant,sent them a letter giving them two weeks to refund my money or county court. Day before the two weeks were up the money went back into my account from Amazon., who two weeks earlier said it was nothing to do with them.
Sadly they wouldn't refund the twenty pounds it cost to return the awning and Amazon offered me £5 of my next order. Have never dealt with either again. Amazon were just as bad as peak outdoors as far as I'm concerned.
Also I noticed that free index have put yellow triangles next to the so called 5 star reviews for peak outdoors stating the accounts cannot be verified,now there's a surprise.

CamperMad123

11/11/2014 at 6:12pm
Location: None Entered
Outfit: None Entered

View Profile

Quote

Joined: 10/11/2014

Standard Member

Forum Posts: 3

Site Reviews Total:	0

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

I purchased an item from Peak Outdoors which was supposed to be new. After a long delay they sent out a second-hand item and would not put the problem right.

I have had to resort to making a Section 75 claim under the Consumer Credit Act to get my money back. Peak Outdoors have broken the law in terms of both the Sale of Goods Act and Distance Selling Regulations.

This is the worst customer service I have experience in a very long while. They were plain nasty.

CamperMad123

11/11/2014 at 6:16pm
Location: None Entered
Outfit: None Entered

View Profile

Quote

Joined: 10/11/2014

Standard Member

Forum Posts: 3

Site Reviews Total:	0

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

What I would suggest is that a class action lawsuit is brought against Peak Outdoors. This is quite easily done as Peak Outdoors are clearly breaking the law.

I have complained to Trading Standards for Mansfield and Peak Outdoors are "Known" to them.

I do quite a bit of litigation, so could lead the class action against them. I have been reading on several forums what some customers have been put through. Peak Outdoors have broken at least two sets of laws so far (Sale of Goods Act and Distance Selling Regulations). If you paid by credit card you are also entitled to an immediate refund under Section 75 of the Consumer Credit Act so you should talk to you card company and state "I wish to make a claim under Section 75 ...." then the card company will claw the money back from Peak Outdoors.

butcher80

24/10/2015 at 2:50pm
Location: southampton
Outfit: outwell

View Profile

Quote

Joined: 18/10/2012

Standard Member

Forum Posts: 2

Site Reviews Total:	0

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

i have to say i am shocked by these reviews of peak outdoors, i have been using them for years & never had any problems even when i have returned goods, i do find a lot of reviews are only ever posted when somebody has a problem you don't see many reviews to congratulate a company on good service, i think it should be balanced out a bit not everyone wants to moan about everything all the time-how depressing

Bernie47

25/10/2015 at 10:08am
Location:
Outfit:

View Profile

Quote

Joined: 05/7/2006

Diamond Member

Forum Posts: 5592
Tent Reviews: 1

Site Reviews Total:	13

Site Reviews 2026:	0
Site Reviews 2025:	0
Site Reviews 2024:	0
Site Reviews 2023:	0
Site Reviews 2022:	0
Site Reviews 2021:	0
Site Reviews 2020:	0

Site Nights 2026:	0
Site Nights 2025:	0
Site Nights 2024:	0
Site Nights 2023:	0
Site Nights 2022:	0
Site Nights 2021:	0
Site Nights 2020:	0

It's a bit late to moan about posts made last year.

-------------
Bernie

In order to post a reply you will need to register, or if already registered please log in here

Prev Next
Jump To Page:1 2 3 4 5
Quick Links - All Forums - Camping and Caravanning Equipment - Top of Page

Latest News, Discounts and Competitions see all...

Upcoming Event

Elvaston Steam Rally 2026 03/07 to 06/07

Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.

5906 Visitors online !

Free UKCampsite.co.uk Window Sticker - Add a Missing Campsite

[Message Forums] [Caravan Sites & Camping] [Company Listings] [Features / Advice] [Virtual Brochure] [Special Offers]
[Reception] [Competitions] [Caravans & Motorhomes For Sale] [Event Diary] [Tent Reviews]

[Contact Us]

Please note we are not responsible for the content of external sites & any reviews represent the author's personal view only. Please report any error here. You may view our privacy and cookie policy and terms and conditions here. All copyrights & other intellectual property rights in the design and content of this web site are reserved to the UKCampsite.co.uk © 1999 - 2026