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Hiya,

We bought the above tent a few months back and had our first ever camping trip over the bank holiday. Loved it!

Anyway, we purchased the tent from Go-Outdoors on Amazon (they had sold out in store). We didn't get chance to have a practise pitch. So our weekend away was our first pitch. It's complete apart from the two strips of material which have the storage pockets on. This extra storage was one of swaying factors of why we chose this tent.

I messaged Go-Outdoors web team when we returned home and recieved a swift reply informing that they would order in the missing parts and dispatch them asap. Great! Just what we wanted. As of this morning we'd still not recieved anything or heard anymore on the matter despite emailing them numerous times.

I sent another email this morning and have now had a reply. Here it is:

Dear "*"*"*,

please accept our apologies for the long delay. unfortunately we are unable to despatch the missing items for the Zenobia 6 as the tent has now sold out and we do not have any spare parts.
if you would like to return your tent for a full refund please lets us know when we can arrange a courier collection for you.
we are sorry for any inconvenience that has been caused.

kind regards
GO Outdoors web team

Hmmm I supose it's fair they have offerred a refund and to pay for the courier but we don't want to return it! We love it! We just want it to have the parts it's suposed to have lol!

What would you advise? Write/email Go-Outdoors head office and explain?

Surely they must have tent returns somewhere which would have the parts we are missing/need in them going spare?

I did wonder though, if the reply I have recieved today was just sent to get me off their back. They can't be bothered to source the parts. Easiest to just refund? Just a thought that though!

Flippin typical for us this lol.

Appreciate any ideas <[;0)x

You could contact Hi gear directly

http://www.higear.uk.com/?utm_source=higear_btn&utm_medium=higear&utm_content=higear&utm_campaign=higear

Ah!

Thank you for that! I will do...cheers <[;0)x

Don't know if this will help but the Go Outdoors store at Coatbridge in Scotland had a few of the Zenobia 6 Tents left when i was there a week or two ago , they also have a Zinobia 6 on set up on display , maybe they could supply your missing parts from them.

atb

Tommy

Thanks Tommy,

Nice to know that there are still Zenobias out there!

That tells me that there are 'parts' still about!

Cheers <{;0)x

Hmm...I can't seem to find any contact details for Hi-Gear.

Are they owned by Gelert do you know?

<{;0)x

Phone no 0208 8474422 

http://www.imiddlesex.co.uk/profile/56482/Brentford/Hi-Gear-Ltd/

Update:

I thought I'd give it one more go and message the seller once more.

Anyway, they replied straight away with this:

Hi Mr & Mrs Bostock

The reason as to why we are requesting the return is due to us being unable to get the parts to replace the missing ones, without this the tent cannot function properly, after conversations with the manufacturers they are unable to get the parts for us any more.

We will fully refund the whole order due to this and look at any alternative tents to replace this faulty one if needs be.

But the original tent regretably will need to come back to us.

Apologies

Kind regards

Ian

Webteam

Grrr I'm miffed. I really don't want the hasstle of returning the tent. Choosing another etc etc. I will try the manufacturers myself but otherwise it seems I have no choice? Either return it or do without the storage. The tent DOES function without it....obviously not the storage areas as they are the bits missing! Grrr it's frustrating!!

<[;0)x

What a nuisance. If Hi Gear direct can't help either, they source tents from Gelert re-branded as Hi Gear. The original Gelert is their Horizon 6

http://www.gelert.com/Products/Horizon_6.aspx

May be Gelert could help ? 01766 512412

Alternatively, as a last resport, if you really, really want to keep the tent, could GO supply a storage pocket accessory instead ?

I know you should have got the original fitting, but if all else fails...?

Hiya,

I responded to the last email they sent me (above). Just explaining the tent DOES function...apart from the storage and that we love the tent etc etc..

Anyway, this morning they have got back me. Said they have spoke with web management and offered us a 10% discount/refund off the full price we paid or again, full return for a full refund.

There is nothing else comparable in our price range. We really like this tent so we are more than happy to accept the 10%....Will put it towards some storage for inside lol.

Thanks for the help it's been much appreciated <{;0)x