Looking forward to heading off for couple of nights with new (to us) ERDE 142 trailer this weekend. Been pricing up jockey and spare wheel for ages and to be truthful left it late to order (trying to spread all new equipment costs out).
Ordered spare wheel & bracket and jockey wheel yesterday after speaking to company and being assured it would all come next day i.e today and true to their word it did. Arrived about 4pm, opened box enough to check their was all three things I ordered but left attaching to trailer until later.
ONLY now found (i.e. about 5.45 so too late to do anything) that they have sent the wrong size of tyre. I have paid and ordered the right one but they must have picked wrong one off the 'shelf'. Can't believe it....everything had fallen into place.
SO, first Q - do I NEED, by law, a spare wheel (yes we clearly didnt' want to use the trailer without one.)?
Q2) If not, would my RAC cover (pretty comprehensive) help with puncture/ wheel problem?
Q3) Whats the chances of convincing the company, who knew I wanted it to go away this weekend, that they would agree to cover additional costs (~£30) to go get correct one from Halfords and them reimburse......think I know the answer to this one for sure but you never know!
Any advise appreciated from a disappointed camper.
Get a can of holts tyre weld to see you through this trip, works a treat even on cars too. Then sort out your problem when you get back.Lots of new cars just come with a can of this instead of a spare wheel nowadays. You'll be fine, enjoy your trip, don't worry about the things that may happen.
Would it be worth asking halfords if they would let you return it for a refund when you get back, if you didnt need to use the tyre ? Act dumb and say youre not entirely sure its the right size, and whats their return policy.
could you just take it unattached to the spare wheel ?
At least you would have it with you if there was a need for it.
Quote: Originally posted by familyfitz on 28/5/2010
SO, first Q - do I NEED, by law, a spare wheel (yes we clearly didnt' want to use the trailer without one.)?
I have full RAC cover and a TT which suffered a blow-out, so I can answer this one. If the car goes wrong and they can't fix it by the side of the road they will relay both car and trailer home or wherever. (if you have the Onward cover, of course.) If the trailer goes wrong and they can't fix it by the side of the road ie no spare wheel to replace the blow-out or whatever then they will not relay the trailer onwards.
Get a spare, or be prepared to abandon your trailer by the side of the road, basically.
I would phone up the company and give them hell tbh. Politely at first, of course. See what they offer. But I would not be going away without a spare even if it did leave me out of pocket. Not worth it.
Quote: Originally posted by beefysmum on 29/5/2010
Would it be worth asking halfords if they would let you return it for a refund when you get back, if you didnt need to use the tyre ? Act dumb and say youre not entirely sure its the right size, and whats their return policy.
could you just take it unattached to the spare wheel ?
At least you would have it with you if there was a need for it.
Bloomin' good idea this. Take it in the car nicely wrapped up in plastic to protect it, return unused on Monday if not required. Assuming they will take it back of course? Hubby has pointed out if you need to get it made up with a tyre, it's unlikely they will take it back.
Halfords will refund you if the tyre is unopened and you have your original receipt. (I know for certain- it's my job) You don't even have to return it to the store you purchased it from.
The only time they won't refund is if they have to do a special order part for you of somethign that is not normally carried as a shop stock item.
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Topic: ERDE trailer-potential for disaster
