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AHHHHHHHHH I ordered the Cadac from Tesco which arrived this morning (thank god as I go on Sunday) but I ordered the cover and roasting pan from Riversway.  Not only did I order it and it was showing in stock but I also emailed telling them when I needed it for and if there's any problem regarding this to let me know.

Now did they let me know they were out of stock of the roasting pan?  NOPE

I rang yesterday and today and they are saying stocks haven't arrived - looking very unlikely it'll arrive by Friday now.

I really hate companies that do that, sods law the postman will be knocking on your door on Monday morning then . Surprised at Riversway though.

Still waiting for Riversway to sort out our faulty Cadac.

Won't be using them again!

I too am having problems with Riversway (but not in relation to a Cadac) - sendig me the wrong item rather than the item I have ordered and pay for which is totally useless.  Now they have stopped responding to my emails. 

Like Charlichoo says, I won't be using them again.

Quote: Originally posted by charlichoo on 20/8/2010

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Still waiting for Riversway to sort out our faulty Cadac.

Won't be using them again!

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Did riversway finally deliver the roasting tin for the safari cadac?

They still say they are in stock

I too have had big problems with Riversway.

My Camping Chef Plus arrived with a cracked control knob and all the zips shattered from the carry bag. After an initial phone call 28/04 when they promised replacement parts I have recieved nothing - and they have also stopped responding to e mails. Very disappointed with their customer service.