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Topic: Go Outdoors Customer service

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juninho7

16/8/2010 at 7:30am
Location: Redcar
Outfit: Abbey Vogue 540 Outwell Montana 6

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First class customer service!
Bought a outwell montana 6 in march 2010, used it for 3 weekend trips since then and found the tent material had started to stretch near a seam and make small holes visible. knowing after a few more camps this would probably become a lot worse i decided to ask go outdoors what they would do , i went back to my local store (Stockton) equipped with tent and a few pics i had taken of the fault . They didn't even want to see the tent out of the bag after viewing the pics , just asked me for a few details and swopped my tent for a brand new one with 12 month guarantee ! very pleased and a big recomendation from our family for great service

rooks

16/8/2010 at 9:04am
Location: Norwich
Outfit: Caravan wannabe

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Joined: 24/7/2010

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nice one good to hear of someone getting good service

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