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Topic: Higear windbreak drama

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immadbrad

17/7/2012 at 2:39pm
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Hi longtime member but don't tend to post on here just lurk in the background but had to share this ;)
Went into my local GoOutdoors on Sunday to buy another HiGear Windbreak seeing they were on sale at £17.99 only to find none on the shopfloor.So went & found a sales assistant to ask if they had any "oh yes we have plenty in the bay come & I'll show you"so off we go to where I had already been "oh there isn't any here but there is a reduced 1 without poles if you are interested ?" he says eh off course not what good is it without the poles lol was my reply,so I asked if they had any in stock so off he went to check the computer & 10 mins later comes back yes plenty showing so he went through the back another 10 mins or so pass & once again he appears "I'm having a nightmare trying to find them so going to ask somebody about them" & off he trots.More walking about the shop patiently waiting for him to finally appear again only to be told that he's sourced the windbreaks but they are in a container which is locked but nobody can find the key !!
So basically they took my name & number & promised to honour the price when they finallay find the key so lo & behold after phoning them a couple of time yesterday (Monday) to be told still not found the afore mentioned key they phone me today & say they've got it & going to honour the price so well done GoOutdoors for finally coming up good :0
shame they never offered me that kind of courtasy when i complained to them after their 50% off Higear weekend earlier this year when I never got the notification email till the Monday :(

mikegalagher

17/7/2012 at 2:53pm
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Brad, our local one is very good but I'd guess they can differ. TBF they can't really be blamed for delays in email. Once they've hit Send it's in the lap of the interwebby gods. Our email is hosted with our domain provider and between them and the various ISP's we can get delays on occasion.

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immadbrad

17/7/2012 at 9:03pm
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Thanks for reply Mike they are normally ok in my local store as well just thought it was bit comical especially such a big store only having the 1 key

& so true regarding emails its nature of the beast if not frustrating at times

Mark

mikegalagher

17/7/2012 at 9:08pm
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I agree. All a bit Brian Rix

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