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I have to say, that initially when I reported a fault, they didn't have a replacement part in stock. I waited about a week and phoned them again.I was due to go away within a few days and needed the working mover to get the van out from its storage area at home. I explained this and they moved heaven and earth to get me sorted. Which they did.

When you say that you have chased them, have you telephoned or emailed? It's just the bit that says 'with no reply' that sounds like you have emailed. If so, try phoning them and explaining your frustration.If you have already phoned them several times and still no response, then that isn't very good at all on their part.

I hope you get it all sorted. They are still very good products. Also, I would get the engineer to look into the turning circle issue when he comes to do the other repair.

Kev.

Exactly the problem I had. It turned out that one of the rollers (offside rear) wasn't engaging (touching the tyre). I hadn't even noticed this!

New actuator and roller motor and it's back to turning on a sixpence.  It had wrecked the tyre on that corner though, through scrubbing on concrete etc.

Hope you get sorted.

Kev.

powrtouch believed now owned by a member of the truma family .had ours 7 years now and during the five year warranty the service was first class.any problems sorted within two days,one time at keswick a handset was delivered overnight and the old one to be returned at a later time.