Message posted by themgs11/3/2014 at 10:08am
Outfit: Baileys Pegasus Modena Location: Northumberland
Forum Posts: 4
Tent Reviews: 1
|Site Reviews Total:|| 10|
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|Site Nights 2018:|| 1||
My wife and I made a decision to return to camping after a long absence, and attended the NEC caravan and camping show to view and purchase a tent. After much deliberation we decided on a Coleman tent and purchased at the show, expecting it to be delivered shortly after.
At no time were we told by the salesperson that stock was not available.
On returning home we read on the receipt that delivery was estimated as 7th March which we decided was OK. Of course, 7th March has passed and no delivery. Today, I rang PJ Camping to ask when I could expect the tent. I was told "they were expecting their delivery today and I could expect it towards the end of next week" and that was that - nothing they could do about it.
My point is: PJ Camping have done nothing to keep me in the loop (they have my phone number and Email address) and they do not seem to care that they have had my money for three weeks and not kept me informed. They seem to forget that customers are their lifeblood and if they are treated badly, will not return.
I am posting this, not only to vent my anger and frustration, but to warn others to be aware when dealing with this company, that, in their view, customers do not come first.
Post last edited on 11/03/2014 16:14:07