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Subject Topic: Return to Camping Post Reply Post New Topic
Message posted by themgs11/3/2014 at 10:08am
Outfit:  Baileys Pegasus Modena     Location:  Northumberland
Joined: 04/11/2013
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My wife and I made a decision to return to camping after a long absence, and attended the NEC caravan and camping show to view and purchase a tent. After much deliberation we decided on a Coleman tent and purchased at the show, expecting it to be delivered shortly after.
At no time were we told by the salesperson that stock was not available.

On returning home we read on the receipt that delivery was estimated as 7th March which we decided was OK. Of course, 7th March has passed and no delivery. Today, I rang PJ Camping to ask when I could expect the tent. I was told "they were expecting their delivery today and I could expect it towards the end of next week" and that was that - nothing they could do about it.

   My point is: PJ Camping have done nothing to keep me in the loop (they have my phone number and Email address) and they do not seem to care that they have had my money for three weeks and not kept me informed. They seem to forget that customers are their lifeblood and if they are treated badly, will not return.

I am posting this, not only to vent my anger and frustration, but to warn others to be aware when dealing with this company, that, in their view, customers do not come first.


Post last edited on 11/03/2014 16:14:07

Message posted by michell811/3/2014 at 10:12am
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I think mostly your post suggests that it is a better idea to go to your local camping supplier, inspect the erected tents in their tent display, choose one, buy & take it home with you. All these suppliers get complained about on here from time to time though. Most of the time they get it right so most customers are happy.

Post last edited on 11/03/2014 15:06:22

Message posted by Parody11/3/2014 at 12:31pm
Outfit:  2017 Freedom Sunseeker     Location:  Cambrigde
Joined: 19/6/2013
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Pj camping = bloody nightmare never again !!

Message posted by paul+kate s-o-t11/3/2014 at 1:11pm
Outfit:  Bailey 75-2      Location:  stoke on trent
Joined: 03/10/2011
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We bought and paid for a vango Eden xl at the NEC from pj camping delivered in 5 days we also bought our Vermont xlp from pj camping at the NEC last year again delivered with in a week
So it's not all bad from pj camping

-------------
April Peak District Beech Croft Farm
May Peak District Duke of York
May Holland Delfse Hout
June Cotton Arms Nantwich
july/aug Cornwall Pentewan Sands
And quite a few local weekenders

Message posted by Bob6111/3/2014 at 1:47pm
Outfit:       Location:  
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Ah...but your Coleman will be well worth waiting for

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Message posted by themgs11/3/2014 at 5:57pm
Outfit:  Baileys Pegasus Modena     Location:  Northumberland
Joined: 04/11/2013
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I thought I would copy the reply I received from PJ:-

" Hi Mr Legg

Im sorry you feel this way, Unfortunatley Coleman were quoting 7th of march to the customers at the nec and it is them who have failed to deliver the stock to us in enough time to be able to deliver this estimated date!
We still have not yet recieved this stock and are being told it is due into our warehouse this week and best we can quote is delivery by the end of next week!
Unfortunatley we have over 2000 orders to process so cannot individually contact everyone to update them of there orders. We are doing ouyr very best and hope you understand and can bare with us. You will recieve notification the day before your delivery is made

Lewis
PJ Camping
St Albans "

Gives you confidence in the Company - my 10year old Grandaughter could write better than this.

Message posted by Bob6111/3/2014 at 7:19pm
Outfit:       Location:  
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I have just realised that PJ Camping was where I got my tent from. They were selling off last years display models on ebay. I won mine for 35 plus 10 postage and it was delivered very quickly. After erecting it I found a few guylines missing but I emailed them and they sent me a big bag full of guy lines...a whole set I think. I can't complain about that.

Message posted by rfair11/3/2014 at 10:10pm
Outfit:  Vango Eden 600 xl     Location:  None Entered
Joined: 01/2/2012
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To P + k! Et al
Hi, I too purchased a Vango Eden 600 xl from the NEC show. We're looking forward to delivery. Have you had yours up yet? What are your fist impressions? We thought it will be great for family camping with our twin girls. Just getting into camping and really looking forward to getting kitted out and taking family camping this year. With young kids we really think the idea of inflatable tech is a wise move!!

Message posted by brickiemum12/3/2014 at 5:12am
Outfit:  Vango Monte Verde 900     Location:  Glasgow
Joined: 19/6/2011
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Quote: Originally posted by themgs on 11/3/2014
I thought I would copy the reply I received from PJ:-

" Hi Mr Legg

Im sorry you feel this way, Unfortunatley Coleman were quoting 7th of march to the customers at the nec and it is them who have failed to deliver the stock to us in enough time to be able to deliver this estimated date!
We still have not yet recieved this stock and are being told it is due into our warehouse this week and best we can quote is delivery by the end of next week!
Unfortunatley we have over 2000 orders to process so cannot individually contact everyone to update them of there orders. We are doing ouyr very best and hope you understand and can bare with us. You will recieve notification the day before your delivery is made

Lewis
PJ Camping
St Albans "

Gives you confidence in the Company - my 10year old Grandaughter could write better than this.



Oh please, please correct the spelling and grammatical errors in red font and send it back to them


-------------
April- rosetta 3 nights
May - walled garden 3 nights
June- ??
July- monkey tree 14 nights

Message posted by paul+kate s-o-t12/3/2014 at 7:19am
Outfit:  Bailey 75-2      Location:  stoke on trent
Joined: 03/10/2011
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Rfair
This is our 3rd airbeam and love them
There are only 2 of us so it's really nice to have all the space we haven't put it up yet but hopefully test pitch next weekend and weather it we've also bought an electric pump to inflate the beams so it will be even easier given the extra weight being polycotton
We will try and post pics of our test pitch

-------------
April Peak District Beech Croft Farm
May Peak District Duke of York
May Holland Delfse Hout
June Cotton Arms Nantwich
july/aug Cornwall Pentewan Sands
And quite a few local weekenders

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Message posted by rfair12/3/2014 at 9:21pm
Outfit:  Vango Eden 600 xl     Location:  None Entered
Joined: 01/2/2012
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Look forward to seeing the pics


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