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Subject Topic: Outwell spares
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08/6/2015 at 3:16pm
 Location: None Entered
 Outfit: None Entered
View Clarko's Profile View Profile   Reply to Clarko Reply   Quote Clarko Quote  
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Hi all
Dare I complain about outwell on here?

I have the wolflake 7 which I think is the best family tent on the market imo.

We had a storm on site once and my family slept soundly warm and dry
Next day half the tents on site had collapsed.

Any way one day I tried to erect the tent on my own for pre holiday inspection and in the ''hoof up' snapped a pole. FYI this tent cannot be got up with one person.

So I have tried to in vain to replace one pole , outwell only refer you to dealers and dealers (who there is only a limited number) don't want to know.

I have had the said pole welded up , and it's held so far but I would like to replace it. It is a weak link in another wise bomb proof tent. It also hasn't welded true so is stretching the canvas out of shape slightly.

I have even watched eBay for a spairs and repair wolflake I can rob a pole from.

I do feel at the price and with the reputation of outwell they ought to,operate there own spares department.

Any suggestions

Regards
John


09/6/2015 at 9:14pm
 Location: West Sussex
 Outfit:  VW Camper & Vango Solace
View camperclan's Profile View Profile   Reply to camperclan Reply   Quote camperclan Quote  
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They do have an authorised spares and repairs department...Scottish Mountain Gear :)
https://www.scottishmountaingear.com/repair-service/pole-repairs

Or you could try these folks. Have had some good feedback on the Outwell Camping Club FB page....
http://tentpolerepairs.co.uk/


10/6/2015 at 6:56am
 Location: None Entered
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Tried both of them tent pole repairs couldn't help and Scottish mountain
Never even responded?

John


10/6/2015 at 11:52am
 Location: Hertfordshire
 Outfit: Anything I like !!!
View Cross Camping's Profile View Profile   Reply to Cross Camping Reply   Quote Cross Camping Quote  
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Go to you retailer you bought the tent from... They can order a complete hoop from Outwell for you. It wont be cheap but it is possible.

-------------
Gary Cross - The masked camping guru.



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