I have the wolflake 7 which I think is the best family tent on the market imo.
We had a storm on site once and my family slept soundly warm and dry
Next day half the tents on site had collapsed.
Any way one day I tried to erect the tent on my own for pre holiday inspection and in the ''hoof up' snapped a pole. FYI this tent cannot be got up with one person.
So I have tried to in vain to replace one pole , outwell only refer you to dealers and dealers (who there is only a limited number) don't want to know.
I have had the said pole welded up , and it's held so far but I would like to replace it. It is a weak link in another wise bomb proof tent. It also hasn't welded true so is stretching the canvas out of shape slightly.
I have even watched eBay for a spairs and repair wolflake I can rob a pole from.
I do feel at the price and with the reputation of outwell they ought to,operate there own spares department.
Amazing family weekend with old steam engines, classic car displays, market stalls, and full catering and bar. And camping on site - Save £25 by booking in advance.