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les + june

11/10/2015 at 7:30pm
Location: Rugby
Outfit: Eldiss affinity574

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Quote: Originally posted by camcroft on 11/10/2015
Received my Andrew James on friday on opening the box I found that there was a chip on the rim where the coating has come off small but thats not the point, Secondly the whole unit wobbles rocking to and fro I have sent them an email should hear something back tomorrow. Watch this space

I had a couple of small chips on mine so I emailed them and added a couple of pictures. They replied very quickly, and sent me another one which I received within a week. They didn't even want the chipped one back.
An excellent customer service team.

Les

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The+worst+day+fishing+is+better+than+the+best+day+working

youlbury

11/10/2015 at 7:45pm
Location: Cornwall
Outfit: Outdoor Revolution Ozone 6.0 xtr Vario

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Quote: Originally posted by camcroft on 11/10/2015
Received my Andrew James on friday on opening the box I found that there was a chip on the rim where the coating has come off small but thats not the point, Secondly the whole unit wobbles rocking to and fro I have sent them an email should hear something back tomorrow. Watch this space

As said v good customer service, strange about the rocking is it the legs or the whole unit is bent?

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It's better to ask a silly question than make a silly mistake.

les + june

11/10/2015 at 8:19pm
Location: Rugby
Outfit: Eldiss affinity574

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Just had a thought, the rocking on the legs could be caused by 1 or 2 little plastic bits missing from the bottom of the legs.

Les

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camcroft

11/10/2015 at 8:33pm
Location: Lincolnshire
Outfit: Elddis Xplore 302 SE 2011

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Hi. No they are all there thanks for your replies

camcroft

12/10/2015 at 3:48pm
Location: Lincolnshire
Outfit: Elddis Xplore 302 SE 2011

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Still not heard anything from them yet

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camcroft

14/10/2015 at 7:32am
Location: Lincolnshire
Outfit: Elddis Xplore 302 SE 2011

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Sent it back yesterday got free post return label. They said they would send a new one out to me

camcroft

15/10/2015 at 4:13pm
Location: Lincolnshire
Outfit: Elddis Xplore 302 SE 2011

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Got a new one today perfect condition, Well done Andrew James

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