| Topic: Awful service from Obelink!
Message posted by lidds0 on 27/9/2018 at 10:41am
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With Obelink receiving glowing reviews on these boards, I decided to place an order with them. My experience has been nothing short of appalling:
On 20th August, I placed an online order for 2 chairs, 2 footrests and a small table, total cost including carriage £217.18.
On 23rd August, the chairs and footrests arrived. The metal parts were badly scratched - they looked like seconds quality, or items they'd had in stock for a very long time. I emailed them, with photos.
On 24th August, the small table arrived. The underside of the table was damaged by a packaging staple! Again, I emailed them and sent photos of the damage.
Obelink agreed to collect the order entire and asked me to confirm collection date of 03 September. I confirmed via email. The collection did not happen and nor was there any communication from Obelink.
On 04 September I again contacted Obelink, who now suggested collection date of 6th September. I agreed and the order was indeed collected.
On hearing nothing further, I contacted Obelink regarding the pending refund. On 19th September - 13 days after collection - they emailed to confirm they had received the order back on 10th September.
Despite contacting Obelink several times since, they still have not refunded me. When asked to either refund or explain why they will not do so, I receive this emailed response:
'Thank you for your email. Your case number is 33****.
We are sorry but we are very busy, we do our best.
We hope we have informed you sufficiently. If you have any questions please do not hesitate to contact us.
They have now been in possession of the returned order for 17 days. Their website terms and conditions state they 'will do their best to check returns within 2 days'.
So, the goods I received were not in a new, undamaged condition, Obelink failed to meet the first specified collection date and have consistently fobbed me off with their 'we are very busy' email response for the 17 days they have had the returned order in their possession.
I have now referred this to my bank, since luckily I purchased on credit card.
Their customer service has to be the worst I've ever encountered! I'll never use Obelink again.