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Subject Topic: Go Outdoors supply issues Post Reply Post New Topic
via mobile 23/12/2020 at 8:17pm
 Location: Berks
 Outfit: Hi Gear Mojave and Vango Beta 350 XL
View smg1's Profile View Profile   Reply to smg1 Reply   Quote smg1 Quote  
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Hi,
Just wondered, if others people were also having issues.
We bought a Berghaus Air 4 tent in Sept.
At the time we were told that the footprint was not in stock we could order it on line.
So we bought the tent and ordered the footprint.

We keep being told, the order is stuck in the system,
Due to an IT fault it will be released soon?..

I think they are just messing me about,
Anyone else with the same issues?


23/12/2020 at 9:56pm
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I would cancel the order for the footprint and demand a refund, you can easily make your own footprint from a cheap tarp, and if and when the specific footprint becomes available you can order then.


24/12/2020 at 12:01am
 Location: NW England
 Outfit: Tent
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I agree, my Air 4 footprint was a £5 groundsheet from Sports Direct sale, cut down to size.

If you definitely want the specific Air 4 model they are in stock on Millets website for £21.

Go Outdoors seems to have issues with their IT, I've had cases before where the website says something in in stock at the store and you get there and it isn't.


via mobile 24/12/2020 at 6:46am
 Location: Berks
 Outfit: Hi Gear Mojave and Vango Beta 350 XL
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Cheers guys,
I was more just more fed up, they wouldn’t sort it out one way or the other.
I have got a foot print from a bigger tent, but I do like the exact fit :)
Thanks speaker12, for the Millets tip, I will check it out.
Funny I thought Millets were owned by Go Outdoors.

Cheers for getting back to me :)


via mobile 24/12/2020 at 9:57am
 Location: Hampshire
 Outfit: Outwell Montana 6P tent
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Smg1, as you're in Berkshire and locked down in tier 4 you may have some spare time to make one. B&Q, wickes and others do click and collect which I believe you can do in tier 4. Also toolstation/screw fix have them. We do click & collect there. Usually between order acknowledgement email and your order is ready email is usually between 2mins and 20 mins. So you may be able to pick up today if they have the size in stock you need.


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24/12/2020 at 1:12pm
 Location: Berks
 Outfit: Hi Gear Mojave and Vango Beta 350 XL
View smg1's Profile View Profile   Reply to smg1 Reply   Quote smg1 Quote  
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Hi Frazzle,
Thanks for the idea, I will go and have a look at the web sites,
Cheers for that.


24/12/2020 at 1:23pm
 Location: NW England
 Outfit: Tent
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Quote: Originally posted by smg1 on 24/12/2020

Funny I thought Millets were owned by Go Outdoors.




I thought that too (and Blacks) but they seem to operate different stocking systems, I got a Berghaus jacket last year, none in stock on Go Outdoors website or in store, clicked and collected from Millets in the same town and at a cheaper price too!


30/12/2020 at 11:20pm
 Location: None Entered
 Outfit: Hymer Exsis-t
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Go Outdoors are just not set up for internet trading.


via mobile 31/12/2020 at 7:55am
 Location: Berks
 Outfit: Hi Gear Mojave and Vango Beta 350 XL
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Quote: Originally posted by jaybee on 30/12/2020
Go Outdoors are just not set up for internet trading.


I am certainty getting that impression 😁


31/12/2020 at 3:42pm
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Our local Go Outdoors at Chatham has closed.
Perhaps if they spent less on mailshots they'd do better.

-------------
Enjoy the liveliness of the syntax.



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