Another case of a company offering good customer service worthy of comment.
Ordered a set of spare poles, ferrules and elastic from Tentspares, to replace the ageing pole on my awning. Set of parts turned up promptly via Royal Mail, but only one ferrule in the packet when there should have been two! Emailed them just before 6pm yesterday notifying of the shortage, got a reply at 9.30am this morning, apologising for shortage and confirming missing ferrule would be dispatched today 1st class tracked post. Now that's quite impressive customer service in my book.
OK, order should not have been a part short in first place, but that's a different department, customer service rectified the problem with good grace and impressive timing, and that's often the difference between a good and bad supplier. Perhaps that's why on so many posts, whenever someone appeals for a source for poles, Tentspares is the most common name to be suggested!
It's really nice to read about good customer service, others are quick enough to slate/name companies for bad service/products but it's rare in these times to see someone posting about good service!
I have never had to use the company mentioned but if I'm in need of spares for the tent or anything they sell in the future they will be my first point of call after stuck a good review.
In my opinion good customer service goes a long way and will always get my custom.
Quite clearly I'm an odd bod, because I believe in expressing my appreciation of good service, I'm talking about about companies and public facing staff who do little more than their job but do so with good grace and are deserving of a 'thank you' with some heart, not just a dismissive token. I say thank you to the dustmen and road sweeper rather than look down my nose at them.
The missing part turned up in today's post as promised. Now I'm reasonably happy to overlook a human error of it being missed from the order if it's put right without a fight and promptly as was the case with this item. Contrast that with a well known battery supplier I ended up in conflict with recently, delivery failed and I fought them for months to get a refund!
I learnt a long time ago (back in the 1970s) that the company I worked for was regarded as the 'Rolls Royce' of the industry, not always because of the products, but because customer service was as good as it's word, if a customer was told someone would call them back, it happened, it was often me that did it, my return call often took them by surprise because the competition said it would but didn't fulfil the promise! That unquantifiable service brought customer loyalty, and a degree of gratitude!
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Topic: Good service
via mobile 25/9/2025 at 10:18pm
