On 29 May I ordered an ATMB tag following recommendations on various forums.
The web site was in English (Atmb.com/en) and accepted a UK credit card. I got an email confirming my order saying they’d tell me when the tag had been dispatched and send me my customer number so I could register.
Since then, nothing. I went back to the website and it no longer has an English version and no longer accepts a UK credit card. I’ve sent a message via the contact form on their web site but not heard anything.
I checked my credit card and there are no pending transactions.
Has anyone else had problems with ATMB?
Don't forget to leave a review of the French and other European campsites you have visited!
I set mine up before all of this (Gestures at Brexit and Covid). It was always linked to my bank account. I've just ordered a new tag without problems. It was all in French though.
They seem to have updated their website; just went in to check out our recent trip, and couldn’t get the PDF invoice to download. Had to set up a new password too. I couldn’t find an English page either.
If I were you I’d send a polite email, asking whether your request had got lost in the changeover.
We’ve had no problem with them. Ordered a new tag in March due battery concerns, it arrived as expected. Costs continue to be charged to our nationwide credit card
There doesn`t even appear to be a `contact us` section on their website either. I have just tried to open my account and it has asked me to set up a new password as it is my first visit - - I have had an account for 7 years. Strange.
Something has definitely changed at ATMB recently. Maybe they no longer supply tags to new customers in the UK. It’s strange there is no announcement of the change on their web site.
I don’t know whether to carry on waiting or just get a tag from somewhere else. I don’t want to end up with (and be charged for) two tags!
Ha, ha! I’ve just received an email from them giving me my customer number and a tracking number for the tag.
Hopefully it will arrive soon.
Thanks everyone.
It looks like the customer area has been redesigned. I wonder if they will reinstate the English version with credit card payment.
It’s going to make it harder for new UK customers if the credit card option has been removed and they now require proof of address and ID. I think I got in just in time.
Post last edited on 10/06/2022 09:11:10
Don't forget to leave a review of the French and other European campsites you have visited!
Quote: Originally posted by badger54 on 10/6/2022
There doesn`t even appear to be a `contact us` section on their website either. I have just tried to open my account and it has asked me to set up a new password as it is my first visit - - I have had an account for 7 years. Strange.
Managed to find an Advice page , although the click-through for the web page contact returns “Page missing or unavailable” The email icon does bring up new email page, though I’ve not tested it.
crc at atmb.net is the contact I have previously used, i have just sent an email as I’m trying to update my card details it looks like it’s gone through okay.
Look on the existing tag. There is a string of numbers on it . Your subscription number ( abonnement) is the 9 integers after 250,probably starting 100....
You then enter to sign in and then click forgotten password
I recently ordered a tag through these and experienced the same issues/problems. I thought I'd simply been disregarded. Then a few weeks later I received and email and two days after that the tag arrived.
A day of all things motorhome and campervan. The show is held both in the main indoor arena and across the grounds. Catering, hot drinks and food options are available. Easy access to the site and free parking included. Win one of five pairs of day tickets
Topic: ATMB French autoroute tag
via mobile 09/6/2022 at 11:37pm
