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Subject Topic: Beware Eurotunnel !
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Message posted by Steve McV17/10/2008 at 9:01am
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I doubt you'll get far as you left the terminal.  There is no proof that you didn't drive with a nail in the tread.  If the scotch was left in on the train I think you'd have noticed the wheel rise up as you drove over it - they are about 4" tall from what I remember, like driving over a kerb.  Also, why didn't you have a look around before moving the camper?  Sorry this has happened, but as you left without filing a complaint, I doubt you'll get anywhere.

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Steve.

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Message posted by kevinm20/10/2008 at 1:15pm
Outfit:  Terrano & Knaus Sudwind     Location:  North Yorks
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Just read your post, I can vouch for the fact that they do sometimes forget to remove the chocs, I stalled the car twice when trying to exit the train in August (we were towing a caravan) I then got out and looked to see the front choc was still in place. It was also a lady who failed to remove it, fairly tall,slim with glasses.

 

The only thing I would say is that from memory the base of the chock is rubber coated and it would not budge so much so it stalled us twice.

 

If you travelled 20 feet and hit the choc with your rear wheel I would think you would have either gone straight over it or blown the tyre straight away, either way you would probably have felt it.

 

You will have a tough time prooving this one I think.


Message posted by angelawalklett20/10/2008 at 10:05pm
Outfit:  Bailey Approach Autograph 740     Location:  Camborne Cornwall
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Once again, thank you all for your replies.

I guess the Jury's verdict is that we'd struggle to convict Eurotunnel and, to be honest, I am quietly relieved because as 'arthurdent' points out it has been taking up a disproportionate amount of time.

Interesting to note that it has happened to others though, which underlines that we all need to be vigilant when using this service, especially since they seem to have such a poor regard for customer relations.  They have told me that they operate a 'no-blame' culture with their staff but it seems to me they also operate a 'don't blame Eurotunnel' culture. 

It will be interesting to see the outcome of the enquiry into the recent fire and why one of the trucks involved was carrying a substance supposedly banned from the tunnel.  Are they getting slack with their safety policy?  When we travelled with them last year they physically checked that our gas bottle was turned off - this year they took our word for it.  Makes you think doesn't it....?

Well the clocks go back this weekend so it must nearly be time to get the road maps out and start searching for next year's destination!



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Angie Walklett

Message posted by HarryB20/10/2008 at 10:57pm
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Quote: Originally posted by angelawalklett on 20/10/2008

Well the clocks go back this weekend so it must nearly be time to get the road maps out and start searching for next year's destination!


Using the ferry no doubt

harryb


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Message posted by xtinexoop20/10/2008 at 11:58pm
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Do you not have legal expenses cover on your insurance? If so give them a call. It will cost you nothing to start a claim as they will only pursue it if they believe they have a chance of winning.

Christine

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Message posted by Ina24/10/2008 at 4:50pm
Outfit:  Coachman 460 VIP; VW Tiguan     Location:  Lancashire
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Quote: Originally posted by angelawalklett on 20/10/2008

Are they getting slack with their safety policy? When we travelled with them last year they physically checked that our gas bottle was turned off - this year they took our word for it. Makes you think doesn't it....?



Interesting - we have travelled with them 3 times this year, March/April, May/July and August/September. Each and every time, both in England and France, they have physically checked that the gas bottles were turned off. The last time, coming back from France 2 weeks after the fire, the safety check where they come inside the van with some sort of wand, took a lot longer than usual. We had to wait whilst the guy went inside and until he came out to tell us it was ok, we could not go. Same with vans behind us.

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Ina

Message posted by Ulti-Mates01/11/2008 at 8:23am
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Quote: Originally posted by art b on 15/10/2008


ive used the tunnel a few times and i never knew they did that...?

 

Only in rough sea!

Mr UM


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Message posted by charlichoo29/11/2008 at 12:16am
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Having used the tunnel over 50 times I've only ever had chocks used when you are either the first or last vehicle in a carriage.

The reason they use the chocks is so that a vehicle doesn't roll into the big doors and damage them! Thats why its only the end vehicles that get chocked.

 



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