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Subject Topic: Brittany Ferries - thumbs up! Post Reply Post New Topic
01/5/2019 at 9:31pm
 Location: Nottingham
 Outfit: Lunar Solaris 524
View jjgderbyshire's Profile View Profile   Reply to jjgderbyshire Reply   Quote jjgderbyshire Quote  
Joined: 21/9/2014

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I have recently developed a complication from a gall bladder removal just over a year ago. We were due to sail from Portsmouth to St Malo on Sunday night. I decided I couldn't risk it in case I ended up in a French hospital, leaving my Wife, who is a non-driver, to manage on her own. I phoned Brittany Ferries to cancel my crossing, not really expecting any sort of refund due to the short notice and they allowed me to re-schedule the return crossing to September with a loss of only 25.00, which I did not really lose as the crossings I selected were cheaper and they credited me with 3.00.
I'm going into hospital tomorrow and hopefully the matter will be sorted.
A few years ago, I could not make a Ryanair flight for similar reasons and you won't need many attempts to guess what their response was.

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jjg


Don't forget to leave a review of the French and other European campsites you have visited!


01/5/2019 at 9:35pm
 Location: North Devon
 Outfit: Robens Fairbanks Coleman Phad X3
View seanfdh's Profile View Profile   Reply to seanfdh Reply   Quote seanfdh Quote  
Joined: 20/2/2011

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Hope you get it sorted out. I do love Brittany Ferries.

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Sean


01/5/2019 at 11:04pm
 Location: Dewsbury
 Outfit: None Entered
View Voldemort's Profile View Profile   Reply to Voldemort Reply   Quote Voldemort Quote  
Joined: 13/2/2013

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Best wishes, hope you make a full recovery very soon..Brittany ferries are a very professional run company and their UK customer services do have a good reputation for coming up trumps in circumstances such as these.


02/5/2019 at 2:27am
 Location: London
 Outfit: Lunar Cosmos 524
View Monty15's Profile View Profile   Reply to Monty15 Reply   Quote Monty15 Quote  
Joined: 17/9/2015

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Best wishes for a full recovery.

Seriously p'd off with Brittany Ferries this year, going to France in June and they first cancelled our outward crossing and couldn't offer us a cabin for the substituted rebooked different route crossing, then a couple of weeks later they go and cancel our return crossing, again substituted/rebooked on a different route and a daytime instead of overnight crossing! Not impressed!

When Brittany took over P&O Bilbao route to Spain a few years back, they put a awful little ferry bought at short notice on the route, absolutely horrible craft but fare was considerably higher than P&O had charged for their very comfortable cruise ship/ferry!

Don't like BF, much preferred P&O, who were not only better but much cheaper, but sadly P&O abandoned the western end of channel and Spain routes and pretty much forced us onto BF!


Don't forget to leave a review of the French and other European campsites you have visited!


02/5/2019 at 7:22am
 Location: 
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View woodman2's Profile View Profile   Reply to woodman2 Reply   Quote woodman2 Quote  
Joined: 17/12/2014

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So sorry to hear that you have had to postpone your trip.

Due to the excellent response you have received from Brittany Ferries you have something to look forward to for September.

I will certainly be looking at BF for future bookings.

Hope all goes well with your recovery.



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02/5/2019 at 8:02am
 Location: West - North Yorkshire
 Outfit: Swift Speedbird 490 Mondeo Estate
View Val A's Profile View Profile   Reply to Val A Reply   Quote Val A Quote  
Joined: 19/10/2004

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Good for Brittany Ferries. I must admit when we've used them (two return crossings, and one single crossing) we've been impressed by the quality of the food on board, with the cleanliness of the ships we were on. and with the pet-friendly cabin we were able to reserve at short notice on the Le Havre/Portsmouth crossing. (During the strikes at Calais when we just had to be back for a hospital appointment).


02/5/2019 at 10:23am
 Location: Northern Ireland
 Outfit: Sterckeman Alize Concept CP480
View Kelper's Profile View Profile   Reply to Kelper Reply   Quote Kelper Quote  
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We loved BF on the Plymouth to Santander route ... three times in the mid 90's ... when we did landbridge crossing from Ireland ... then the (sadly missed) Oscar Wilde service to Cherbourg, from Rosslare, offered a far cheaper route.

Now, it's fingers crossed for the new WBYeats service from Dublin to Cherbourg, which has been plagued by late delivery from the german refitters, then Dublin port problems with ferry queues and late sailings ... we're hoping that things improve by July as the timetable from landing to caravan pick up to first campsite to caravan service next day, is all pretty tight!


Don't forget to leave a review of the French and other European campsites you have visited!


02/5/2019 at 11:20am
 Location: Teesside
 Outfit: Caravan and XC90
View thechief's Profile View Profile   Reply to thechief Reply   Quote thechief Quote  
Joined: 16/4/2005

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Speedy recovery jjgderbyshire; well done BF - its good to know some companies take real world issues into consideration for their customers.

TC


03/5/2019 at 11:36pm
 Location: Nottingham
 Outfit: Lunar Solaris 524
View jjgderbyshire's Profile View Profile   Reply to jjgderbyshire Reply   Quote jjgderbyshire Quote  
Joined: 21/9/2014

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Thanks for the good wishes. The doctor at A & E stuck a needle in me a few times to drain some fluid out from what is supposed to be an abdominal wall abscess, prescribed some antibiotics which are causing some horrible side effects. I've got to go in in a weeks' time to have a drain fitted. In the meantime I feel like #### while this alien is growing inside me, but better to feel like that at home rather than in hospital.

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jjg


05/5/2019 at 11:02pm
 Location: West Sussex
 Outfit: Lunar Quasar 462
View carolewest's Profile View Profile   Reply to carolewest Reply   Quote carolewest Quote  
Joined: 07/11/2011

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Sorry to hear of your problems. Good wishes for a quick recovery.



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Carol



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