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Subject Topic: European breakdown Post Reply Post New Topic
22/11/2023 at 2:25pm
 Location: EAST SUSSEX
 Outfit: Outwell Vermont plus others.
View Portia Hussey's Profile View Profile   Reply to Portia Hussey Reply   Quote Portia Hussey Quote  
Joined: 25/11/2005

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I'm currently without a car having broken down in France last week.
Fortunately not camping/caravanning at the time but we had been talking about trying again next summer.
This is the second time I've broken down with a Landrover in France now and it's not the easiest experience as the garages with Landy knowledge are few and far between and communications have been poor.

Does any-one have any recommendation for good breakdown cover based on personal french/european experience, preferably with a non-French/german car?

Last time I was towed off the motorway, put up in a hotel when it was clear the car wouldn't be fixed that day and then provided with a hire car for 3 days because I wanted to continue my holiday. The return home was less than ideal as it was a BH weekend and despite me reminding them that if they wanted to hire me a car at Dover they needed to book it early they didn't and when I arrived in Dover I had to arrange my own onward travel (150 taxi) and get repaid.I needed to chase them at all times and I think only once had a pro-active call in 3 weeks.
This time is still ongoing so I won't comment other than to say that again comms are challenging.

Is there a perfect solution?

-------------
pork
Remember a good wife always helps her husband with the dishes.


Don't forget to leave a review of the French and other European campsites you have visited!


23/11/2023 at 8:33am
 Location: South Northamptonshi
 Outfit: Delta-Freelander
View JoannaLesley's Profile View Profile   Reply to JoannaLesley Reply   Quote JoannaLesley Quote  
Joined: 31/8/2015

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We've broken down in both a Renault and a BMW. Each time we were with Red Pennant and didn't have any problems at all. On both occasions we were provided with a replacement tow vehicle from the UK and we were able to keep this until we returned home. Our broken down car was brought back to the UK on the low loader which delivered our replacement and delivered to a location of our choosing. Not a cheap service, but so worth it when things go wrong.

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Freedom is a light caravan and an open road.


via mobile 23/11/2023 at 9:06am
 Location: Hatfield Peverel Essex
 Outfit: Ace Supreme Twinstar Disco 3
View DaveS1's Profile View Profile   Reply to DaveS1 Reply   Quote DaveS1 Quote  
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I broke down with a leaking hose on my Discovery. The RAC couldn't be faulted. Car went on the transporter with caravan on tow.
Took us to a camp site then car disappeared and was returned in a couple of days. We received updates on repair almost hourly.
DaveS1


23/11/2023 at 9:40am
 Location: nr Derby
 Outfit: Phoenix 440+
View jaiash's Profile View Profile   Reply to jaiash Reply   Quote jaiash Quote  
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Broken in both of the last two years. Red Pennant to the rescue both times and the service was excellent with at least daily updates. On the first occasion we were able to continue our holiday as the problem was with the tow bar and as were then without the caravan and nearing the end of our stay we were found accommodation and caravan repatriated just over a week later. THAT CAR was more trouble than it was worth ( lots of other trouble with it) and has now gone! Never been away with out Red Pennant.

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Grahame


Don't forget to leave a review of the French and other European campsites you have visited!


28/11/2023 at 9:32am
 Location: None Entered
 Outfit: None Entered
View Motor homers's Profile View Profile   Reply to Motor homers Reply   Quote Motor homers Quote  
Joined: 08/11/2018

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As a motorhomer breaking down, especially in a foreign country, would be one of our worst nightmares.

A LOT of my peers have their bank accounts with Nationwide.

You do pay for this (About 12/month) but you get european breakdown cover and also travel insurance, so in the long run it works out "cheaper".

But as ever

DYOR


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via mobile 28/11/2023 at 10:44am
 Location: Royal Forest of Dean
 Outfit:  Swift Major 4SB
View Rob and Tina's Profile View Profile   Reply to Rob and Tina Reply   Quote Rob and Tina Quote  
Joined: 17/10/2007

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I don't know about bank/building society breakdown insurance whether they do repatriation for yourselves and the vehicle if it can't be fixed, but Red Pennant certainly do.

Tina


28/11/2023 at 12:38pm
 Location: 
 Outfit: 
View saxo1's Profile View Profile   Reply to saxo1 Reply   Quote saxo1 Quote  
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Nationwide Flex Plus use AA and cover repatriation of vehicles and passengers.


Don't forget to leave a review of the French and other European campsites you have visited!


28/11/2023 at 7:36pm
 Location: None Entered
 Outfit: None Entered
View Motor homers's Profile View Profile   Reply to Motor homers Reply   Quote Motor homers Quote  
Joined: 08/11/2018

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I think it gets Murky when pets are involved.

but again

DYOR


29/11/2023 at 8:35am
 Location: South Northamptonshi
 Outfit: Delta-Freelander
View JoannaLesley's Profile View Profile   Reply to JoannaLesley Reply   Quote JoannaLesley Quote  
Joined: 31/8/2015

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Red Pennant have recovered us, sending out a replacement vehicle each time as I have said. The second time we had dogs with us. As it happened, we had to re-visit a vet as our return home was delayed and they don't cover that cost, but they did make sure that the break down people and the campsite would accept dogs. The dogs travelled in the cab of the break down vehicle with us.

-------------
Freedom is a light caravan and an open road.


29/11/2023 at 2:34pm
 Location: EAST SUSSEX
 Outfit: Outwell Vermont plus others.
View Portia Hussey's Profile View Profile   Reply to Portia Hussey Reply   Quote Portia Hussey Quote  
Joined: 25/11/2005

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Quick update.

When my car broke down it was on the last day of the trip. I was towed off the motorway and had to pay. I will (should) be reimbursed up to a maximum which is less than the cost in Euros so I should be ok. I spoke to the UK company and asked how I was to get home. It was my problem to sort out and I will get the money back. I was stuck in the middle of nowhere with no available taxi service. Fortunately my sister was an hour away otherwise I might still be there.

My car was taken to a local garage who couldn't diagnose the fault as it was a Landy. This happened to me last time. They needed to take it to a specialist garage and that was done 2 days later. It then took another week before I was emailed to ask to consent to a diagnosis (ie pay). That was due to happen the following day but in fact took another 2 working days to occur.

I spoke to the UK team who told me then that the repatriation would be considered only after diagnosis so I had to pay for it whether I wanted it or not because they needed to know the cost of the repairs before deciding whether the value of the car was enough to justify repat. The value being the value of the car less the cost of the repairs. Repairs at a french main dealership so they've already guaranteed the highest price for that and will find the lowest value of the car.

A friend and I drove over on Monday with a trailer and collected it ourselves. It had been diagnosed by 5pm on Monday so we were on the road before 9am and I got home at midnight.

I was called this morning to check what had happened as the European lot had been on to them. I broke down over 2 weeks ago first thing - today is day 15 and they had 14 days to fix/arrange repat but they should have been considering next steps and getting quotes etc already. They had done nothing. I wasn't expecting the car to be back necessarily but there should have been a plan.

I'll have a look at Red Pennant and will be checking small print very carefully.

FWIW -Nationwide might use AA. When in Europe the AA don't exist - it's out to local companies. Ditto RAC. The level of service is not the same.

-------------
pork
Remember a good wife always helps her husband with the dishes.


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via mobile 29/11/2023 at 3:27pm
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai
View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
Joined: 05/6/2006

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Not sure if Green Flag via CAMC are any good?


Don't forget to leave a review of the French and other European campsites you have visited!


29/11/2023 at 3:39pm
 Location: 
 Outfit: 
View blueexpo97's Profile View Profile   Reply to blueexpo97 Reply   Quote blueexpo97 Quote  
Joined: 07/2/2009

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Again if anyone is a CAMC member it would be amiss of them if they did not use Red Pennant.

I've never read of anyone on here using Green Flag whilst in Europe.

ut

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


via mobile 29/11/2023 at 4:01pm
 Location: Luton (no jokes plea
 Outfit: Coachman and Hyundai
View Mrs. Bonce's Profile View Profile   Reply to Mrs. Bonce Reply   Quote Mrs. Bonce Quote  
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Never looked into European cover lately as we haven't been abroad .


29/11/2023 at 6:08pm
 Location: EAST SUSSEX
 Outfit: Outwell Vermont plus others.
View Portia Hussey's Profile View Profile   Reply to Portia Hussey Reply   Quote Portia Hussey Quote  
Joined: 25/11/2005

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I will research red pennant thoroughly when I have a car to cover again - it's just passed its MOT but still needs repairs and the garage is busy busy busy. Not as busy as the Landy place in France that couldn't diagnose for 9 days (and then appears to have got it wrong).
They don't over Plus insurance if it's over 12 years old which is a shame but the initial comparison looks positive.

Green flag also don't operate abroad and use local breakdown services.

-------------
pork
Remember a good wife always helps her husband with the dishes.


30/11/2023 at 10:00am
 Location: Cheshire
 Outfit: Swift Escape
View colinlob's Profile View Profile   Reply to colinlob Reply   Quote colinlob Quote  
Joined: 16/5/2007

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A few years ago our Hyundai i800 started spitting oil out the front grille. Red Pennant were great. Replacement vehicle arrived; another i800. Ours disappeared. We towed our caravan home with the replacement three days later. Our own i800 lowloaded to the Hyundai dealer a couple of days after this as unable to be repaired in France. Local Hyundai gave it two weeks of walking past it and hoping for inspiration. Eventually they fixed it, but never did tell me what was wrong with it. They also refused to even consider letting me have a loan car while they stared at it. I was even told there were none available as I hadn't booked into the garage! Does anybody book a courtesy car for an unexpected breakdown?
Red Pennant great with knobs and whistles and lots of updates on progress.
Local Hyundai dealer, forget it and buy a different brand of car.



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