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Subject Topic: Invoice problem
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PersonKalmo
02/8/2017 at 3:40pm
 Location: Yorkshire
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Having bought a used caravan 3 weeks ago, I realised that we have not been given a final invoice stating that all monies, not just the deposit,had been paid. On contacting the dealer, I have been told that they do not give such invoices.   I have asked for a letter as proof instead. This request was very badly received.
Is it normal not to have a final invoice.   Advice please.

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Karen


PersonBernie47
02/8/2017 at 3:53pm
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Sounds as though they are evading tax, the HMRC may be interested.

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Bernie


Personiank01
02/8/2017 at 4:51pm
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Also seems that they might be trying to evade the 30 day right to reject under Consumer law. Hopefully you have proof that you paid for the caravan in the form of a bank statement?


PersonMick S.
02/8/2017 at 4:57pm
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How did you pay? You should really have come away with a bill of sale on the day.


PersonOpensauce
02/8/2017 at 5:39pm
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If you paid cash you should have got a receipt. If you paid by any other means you have proof of payment. Sounds like a dodgy dealer to me, cash in hand no questions asked. If caravan is ok I would just carry on & use it. If you did not receive any Cris docs I would not try to register it with Cris yourself or you might end losing caravan.


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PersonKalmo
02/8/2017 at 6:29pm
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Thank you. Actually a large dealership based in Huddersfield.

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Karen


PersonMike3003
02/8/2017 at 6:31pm
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Go back to the dealer and INSIST on a receipt, indeed demand it or you will seek advice or go to trading standards.

Also keep a copy of any adverts with the caravan included.

I have to issue a receipt for every transaction with my little business, so should he. It is the correct protocol.


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Not ALL Newts get p**sed.

“Semper Fidelis”


PersonBeanyman
02/8/2017 at 9:22pm
 Location: Nottingham
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There's no valid reason why they can't provide you with an invoice but many reasons why they wouldn't.

Depending on your insurance policy, you may have to provide evidence on the amount you paid for the van should the worst happen.

I'd be sat in the showroom until they provided me with an invoice/copy invoice or receipt.





PersonGrampian91
02/8/2017 at 11:14pm
 Location: Midlands
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Use the above as a reason for needing a letterheaded invoice.

Your insurance is asking for proof of purchase and insurable value.


Persontango55
03/8/2017 at 12:25am
 Location: Lichfield
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I would note the CRIS registration number and contact HPI with your concerns as the caravan may be stolen, that's why the dealer refused to provide an invoice. It's advisable to do this anyway because if you are in possession of stolen goods then you need to contact the Police immediately stating that that you may be a victim of fraud and prove your innocence. If the above proves to be satisfactory I would contact the Trading Standards anyway just to see if they dealer is a bogus trader or not.


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Personalan29
03/8/2017 at 8:44am
 Location: Wirral
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Name the sealer so that others can avoid this situation.


Personmisterg
03/8/2017 at 8:49am
 Location: East Midlands
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There must be a problem of some sort.Get CRIS no .from caravan and check with CRIS to see if stolen. If so inform police.

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Mister G


Personiank01
03/8/2017 at 9:27am
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There appear to be three caravan dealerships around Huddersfield two of which are well known with good reputations. I have not heard of the other one.


Personmisterg
03/8/2017 at 9:31am
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I meant to add that always pay deposit or whole by credit card. This makes the cc company equally responsible with dealer. I used this v Robinson's and Bailey and was compensated fairly.

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Mister G


PersonOpensauce
03/8/2017 at 1:21pm
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The op seems rather odd. If you buy a caravan from any large dealer you will get a receipt for payment for caravan. It is as much in the interests of the dealer to do this as the seller. What is meant by 'not well received' ? Is there some sort of a dispute with dealer? Was this a fully warranted used caravan or was it a trade in sold spares or repair?


Personblueexpo97
03/8/2017 at 2:05pm
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2 berth used caravan, and it still needs a receipt.

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XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.



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