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Subject Topic: Leaking around window
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Personfranita
19/8/2016 at 10:23pm
 Location: Wolverhampton
 Outfit: Bailey unicorn Cabrera : Freelander 2 View franita's Profile View Profile   Reply to franita Reply   Quote franita Quote  
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Hi Everyone, We have just bought a Bailey Loire from a small family dealer. We had a look around the van and it looked really good so we bought it for £4200 it was up for £4400. when we got it home and started to clean it we noticed hiding behind the curtains on the front window sill were wood effect floor tiles(1 at each end), when we removed them we found mold under the one. so I contacted the dealer and after some hefty communications he agreed to have the sill replaced at his regular caravan repair shop. When I went and fetched the van back it was the worst job I had ever seen and my new leg winder had been replaced with an old black rusty one with a blue piece of rubber piping on the handle, although he had replaced the sill he had damaged the beading by nailing into place and splitting it at one end. we have just had a downpour of rain and the front window where the mold was, is leaking in and leaving a pool of water on the sill. we haven't used the van yet. has been on the front drive since we brought it except when it was taken to have the repair done. where do we stand in getting the leak repaired ? I know the dealer is not going to want to pay for repairing the leaks.


PersonOpensauce
20/8/2016 at 4:51am
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The new consumer law allows refund of all money paid if faulty goods are returned to dealer within 30 days of purchase. If you are still within that time frame dealer cannot refuse you a refund.


Personfranita
20/8/2016 at 7:21am
 Location: Wolverhampton
 Outfit: Bailey unicorn Cabrera : Freelander 2 View franita's Profile View Profile   Reply to franita Reply   Quote franita Quote  
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Thanks for your speedy reply, is notification of returning goods as good as accutally returning the goods because we are a couple of days within the time frame but will be unable to return the van within the time due to circumstances.
does it matter as to whether I have made a repair to another part of the van, a couple of days after having the van I had to change the flushing handle on the toilet, I put this down to natural wear and tear so just changed it, but I also notified the dealer that I had changed it during our conversations regarding the mold on the window sill, Yesterday (Friday 19/8/2016) we had a our first bout of rain and the window where the mold was has leaked really bad, there was no way we could of seen that on our inspection, but I do believe the dealer knew about the leak as he has had the van for a long time before we brought it.


PersonOpensauce
20/8/2016 at 7:23am
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From what you describe I would think that to do a proper repair would involve removal of front windows. Removal of front interior wall board. Replacement of any rotten timber frame. Removal/reseal/refix exterior front trim. Not expensive in materials but time consuming, probably at least 3 working days in workshop if dealer had the will or even the skill to carry it out.

As dealer has already bodged one repair it is unlikely he will ever do what is required so I suggest you go for refund. Read this.


PersonOpensauce
20/8/2016 at 7:28am
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If you read the link you will see it will make things much easier if you can return it within the 30 day time frame. Can you not rearrange things to allow this? All you have to do is deliver caravan back to dealer's premises & state your intentions. The repair you describe will make no difference.


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Personfranita
20/8/2016 at 8:08am
 Location: Wolverhampton
 Outfit: Bailey unicorn Cabrera : Freelander 2 View franita's Profile View Profile   Reply to franita Reply   Quote franita Quote  
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Hi everyone, I have just been doing some research into the weather conditions prior to us buying the van, trying to confirm the dealer knew about the leak.....
WELL it rained before we brought it and it's rained AFTER we brought it, so this means the dealer may not of known about the leak, it also suggests to me that the guy who repaired the sill has caused the leak because it hasn't leaked until yesterday the day after fetching the van back.
Where do I stand now, I was told by the dealer to take it to this repair guy


PersonOpensauce
20/8/2016 at 8:38am
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The dealer is the retailer who sold you the caravan. It is his responsibility alone, the repairer has nothing to do with anything. As you describe it the caravan is not fit for it's intended purpose. You have the new consumer rights act on your side. Read my link.

Deliver the caravan back to the dealer premises today within 30 days of purchase & he cannot refuse you a refund of all monies paid. Do it today.

I'm not sure if notifying within 30 days your intention to reject is enough. It may be but it would be better to return the caravan.

Go over the 30 day limit, it will drag on forever & you will be in a world of financial pain.


Personjohn#mel#3kids!
20/8/2016 at 10:05am
 Location: west yorks
 Outfit:  Vango inspire 600xl 5m bell tent View john#mel#3kids!'s Profile View Profile   Reply to john#mel#3kids! Reply   Quote john#mel#3kids! Quote  
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I put a post on a while ago about the 39 day return policy, and (tongue in cheek) bailey owners, can't stress enough get it back and leave it there, unless you are happy to potentially lose all the money and have to pay for the van repairing.


Personjohn#mel#3kids!
20/8/2016 at 10:07am
 Location: west yorks
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Sorry 30 day return policy


Personpath20
20/8/2016 at 1:45pm
 Location: Lancashire
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Get it back as soon as possible.Not fit for purpose.


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Personfranita
20/8/2016 at 5:49pm
 Location: Wolverhampton
 Outfit: Bailey unicorn Cabrera : Freelander 2 View franita's Profile View Profile   Reply to franita Reply   Quote franita Quote  
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Hi People, a REALLY BIG thank you for ALL your replies.
I have been in touch with the dealer and of course he has kicked off telling me to take it back to his repair man where I had the self done and he will fix everything and he's NOT going to give me my money back...So do I just take it back and leave it with him, I need to know what to say to him on returning the van, So far I have just kept saying to him " I have a legal right to a FULL refund, the caravan is not fit for purpose because of the leaking window by the settee/bed, the first job your repair man done was a complete shambles". his reply was "Your NOT getting a full refund I'm telling you that now!"


Personold chap
20/8/2016 at 6:27pm
 Location: Sitingbourne
 Outfit: baily champaign View old chap's Profile View Profile   Reply to old chap Reply   Quote old chap Quote  
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do as John mell & 3 kids said get it back to the dealer BEFOR the 30 day limit together with a copy of the link he gave you


PersonOpensauce
20/8/2016 at 7:43pm
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You need proof that you are rejecting the caravan within the 30 day period. Post up the full name & business address of the dealer premises on this thread. Print off this thread.

Then print off my link to the Which page which will remind the dealer of his legal obligation. Return caravan to dealer premises. He must be aware of the law. You have done everything correctly. He cannot deny you.


Personfranita
20/8/2016 at 8:00pm
 Location: Wolverhampton
 Outfit: Bailey unicorn Cabrera : Freelander 2 View franita's Profile View Profile   Reply to franita Reply   Quote franita Quote  
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I purchassed the caravan on Sunday 24th July 2016
I'm rejecting the caravan because it is
unsatisfactory quailty
Unfit for purpose due to extreme water ingress.

The dealers I purchassed the caravan from are....
Golden Valley Caravans
Tillington Business Park,
Tillington,
Herefordshire.
HR4 8LE


PersonOpensauce
20/8/2016 at 9:10pm
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That should do it. Take it back by Monday if they are not open tomorrow. Show him this as well if you like but he will be well aware of the law.


Personjohn#mel#3kids!
21/8/2016 at 7:04am
 Location: west yorks
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opensauce, I have just looked at the thread I started a while back about this issue, (hold on buying that new bailey) and you seemed quite sceptical about the 30 day returns policy. I'm chuffed to pieces you have done your homework on this and are helping others who may not know the 30 day policy exists.



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