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Subject Topic: 18 month old Swift loose Stiching on sofa
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Personloulee
02/5/2016 at 7:54am
 Location: Yorkshire
 Outfit: Autosleeper Neuvo View loulee's Profile View Profile   Reply to loulee Reply   Quote loulee Quote  
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My Swift van is 18 months old and ive noticed a couple of stitches have come loose on the Impala sofa. I did the usual and contacted my dealer YC Leisure. At first they said send over phots and we'll put a warranty claim in so i did. I didnt hear from the dealer in over a week so i called to chase it up. Ive been advised soft furnishings are only covered for 12 months. Ive gone through all paperwork and no where does it say 12 months. Ive phoned swift and they have said its nothing to do with them because its a habitation issue and I need to take it up with the dealer. I think im on a road to nowhere because they are saying its not covered but on swift website it says three years warranty. ....no mention of soft furnishings. As a customer I bought the caravan whole so to me the warranty lays with swift.
I just dont know what to do now.
Any advice would be appreciated

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Thank you 😊


Personcheckley1973
02/5/2016 at 8:04am
 Location: Sheffield
 Outfit: Sterling Eccles Sport 636 View checkley1973's Profile View Profile   Reply to checkley1973 Reply   Quote checkley1973 Quote  
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Your contract is with the retailer, pursue them. Ask them to show you where it says in your contract some items are only 12 months. It's not unusual, some items in my Bailey are 12 months however this is clearly detailed in the warranty book.

If they can't do this then I would write to them asking them to agree to a repair and give them 7 days to respond ( say this in the letter ). If they don't then issue a small claims court summons to them, it doesn't cost much and may make them cough up before you get there.

No point pursing Swift, you are unlikely to get anywhere.


Personblueexpo97
02/5/2016 at 4:29pm
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We have a Lunar and what is covered with the warranty diminishes every year. What is covered per year is noted in the paperwork we received with the van.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.


Personloulee
02/5/2016 at 4:47pm
 Location: Yorkshire
 Outfit: Autosleeper Neuvo View loulee's Profile View Profile   Reply to loulee Reply   Quote loulee Quote  
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Thabks for reply.
I have looked through all warranty papers and nowhere does it mention soft furnishings. ..all it refers to is wear and tear but this is clearly a manufacturing error. What cover do Lunar offer on furnishings ?

Cheers. Louise


Quote: Originally posted by blueexpo97 on 02/5/2016
We have a Lunar and what is covered with the warranty diminishes every year. What is covered per year is noted in the paperwork we received with the van.




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Thank you 😊


Personblueexpo97
02/5/2016 at 5:23pm
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You would need to bear with me on that, now where is the caravan paperwork.

-------------
XVI yes?

As well is two words!
How does a sage know everything about everything? or does he? or does he just think he does?
Remember, if you buy something you bought it, not brought it.



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