Sorry for the tongue in Cheek title, but seriously I have read that from the 1st October you will have the right to reject faulty goods within 30 days. It will be called the consumer rights act 2015 and will give you, the bailey caravan buyer the right to reject a faulty van, whatever the problem within 30 days.
Check it out online, I read it on honest John. Co. UK which is specifically for cars, but this covers all items.
You have had a reasonable time to reject faulty goods previously.
The problem is that a lot of people do not know the rules, on a consumer site there are countless people asking for help when their used car warranty wont pay for repairs on the car they recently bought saying its wear and tear.
The issue is the buyer should be taking the matter up with the seller (assuming it was a trader) not the warranty company.
To be happy to buy a Bailey because you have 30 days to reject it suggests you have so little faith in the product it would be better to buy something else.
Does anybody seriously think rejecting a caravan one has paid £15-£20k for will be that simple? "Oh the doors have fallen off, heres the caravan back now write me a cheque for £17,543". If a caravan is bad enough to reject you will still be in a world of pain that will reverberate through your life for months & possibly years.
This is a right to reject for a full refund, not to reject so the company can repair or replace which had previously been the case. I know it might sound a bit troublesome but we have all seen the threads on here about faulty caravans and their owners being disappointed within a couple of weeks, not just bailey owners I might add!
As pointed out by Gramp one has always had a right to reject faulty goods so nothing has really changed. If you buy a TV or washing machine & it fails to work then of course you can reject it, but buy one of these from major supplier like Currys etc & it fails to work soon after you buy it they will replace or refund anyway, they always have done.
A caravan with minor faults that can be fixed could not be described as 'not fit for purpose' so nothing has really changed. As I pointed out if you bought a caravan & then immediately demanded your money back for a few minor faults it would be pointless buying the caravan in the first place because you would have no caravan & the object of the excercise was to buy a caravan.
The simple answer is if you think your new Bailey could be so bad that you might want a refund it's not worth buying a Bailey in the first place.
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Topic: Hold on buying that new bailey
